Client Operations Specialist

Sprague Pest Solutions • Tacoma, WA

8d • $20 - $25

About The Position

Join a team that keeps operations running—and customers smiling.
At Sprague Pest Solutions, our Client Operations Specialists are the heartbeat of our service teams. They are problem solvers, communicators, organizers, and trusted partners for both customers and technicians. If you thrive in a fast-paced environment, love helping people, and enjoy keeping complex systems running smoothly, this may be the role for you.

We’re looking for a friendly, detail driven, articulate, resourceful professional who can provide prompt, knowledgeable support to internal and external customers while keeping operations efficient and accurate behind the scenes.
What You’ll Do
As a Client Operations Specialist, you’ll play a key role in ensuring every customer receives exceptional service.

Requirements

• 2+ years of customer service experience
• 1+ year in a call center or office environment
• High school diploma or equivalent
• Excellent written and verbal communication
• Strong conflict resolution and problem-solving abilities
• Organized, efficient, and able to prioritize in a fast paced environment-paced environment
• Comfortable working independently with minimal supervision
• High attention to detail
• Proficiency with Microsoft Office, CRM systems, and billing platforms
• Quick to learn new technologies

Responsibilities

• Respond quickly and professionally to incoming service requests via phone, email, and online portals.
• Research customer concerns, identify needs, and determine the best course of action.
• Support accurate scheduling for technicians, managers, and customers.
• Assist with routing, mapping, and assigning service calls.
• Handle complaints and service issues with empathy and a solutions-oriented approach.
• Document service issues, schedule changes, and communications to keep everyone aligned.
• Review callbacks and after-hours messages, escalating when necessary.
• Help customers understand their invoices, navigate the customer portal, and process payments.
• Perform accounts receivable tasks, including outbound collection calls and invoice resends.
• Support account updates and special billing requirements.
• Document all actions and escalate payment issues appropriately.
• Maintain accurate service records and compliance documentation.
• Process technician licensing applications and renewals.
• Quality check service reports to ensure accuracy.
• Provide first-tier technical support for customers
• Enter sales leads, pricing, and account details into the CRM system.
• Run and distribute scheduled operational reports.
• Collaborate closely with technicians, operations teams, and home office support.
• Assist with communication, routing, and operational alignment across teams.

Benefits

• Salary: $20-25 per hour to start (depending on experience) plus annual bonus program
• Unlimited growth opportunities, with continuing education and leadership training
• Pride in your work and the Sprague mission
• A supportive team environment based on family values
• Health, Vision, Dental Insurance within 30 days of hire
• 401K after 1 year, with 100% match up to 3% plus 50% match up to 6%
• Paid time off: Personal time available day 1, holiday and vacation time after 90 days
• Childcare assistance and college savings plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED