Client Operations Associate

One Pass Solutions•Eden Prairie, MN

5d•Hybrid

About The Position

We’re looking for a detail‑oriented and proactive Client Operations Associate to support client implementation and ongoing product operations across our Government and Commercial fitness offerings. In this role, you’ll work closely with internal teams to support client onboarding, manage operational workflows, investigate issues, and help improve processes over time. This is a hands‑on, execution‑focused role ideal for someone who enjoys problem‑solving, learning new systems, and collaborating across teams in a fast‑paced environment.

Requirements

2+ years of experience in operations, product operations, client operations, or a related role
Comfort performing independent research, tracking, and reporting tasks
Proficiency in Microsoft Excel, JIRA (ticketing and documentation), and Salesforce
Strong organizational skills with the ability to manage multiple priorities simultaneously
Clear, professional written and verbal communication skills

Nice To Haves

Experience supporting client implementations or onboarding programs
Exposure to healthcare, fitness, or benefits‑related operations
Experience collaborating with cross‑functional teams in a SaaS or client‑services environment

Responsibilities

Partner with internal teams to understand, troubleshoot, and resolve client and operational issues
Support issue resolution using established processes, documentation, and guidance
Escalate risks, blockers, or recurring issues to appropriate stakeholders
Assist with the coordination and execution of client implementation and onboarding projects
Support ECG (Employer/Client Group) setup and configuration activities
Track implementation milestones, deliverables, and timelines
Monitor progress and help identify potential risks or delays
Support day‑to‑day operational needs for existing client accounts
Maintain accurate client records and operational updates in Salesforce
Assist with managing internal workflows, tickets, and requests through JIRA
Coordinate tasks and follow‑ups across multiple initiatives and projects
Use Excel and internal tools to support reporting, data analysis, and operational tracking
Maintain implementation trackers, reference materials, and documentation
Contribute to improving processes, workflows, and documentation to support scalability
Provide clear status updates and operational insights to internal stakeholders
Collaborate effectively with onshore and offshore teams
Participate in team meetings and share updates, learnings, and recommendations