Senior Client Operations Associate

One Pass Solutions • Eden Prairie, MN

5d • Hybrid

About The Position

The Client Operations team provides critical behind‑the-scenes support for successful client implementations. This role focuses on the technical and operational work required to set up, configure, and maintain client solutions. While not client‑facing, the position partners closely with Implementation, Product, and Engineering teams to enable smooth launches and scalable delivery.
This role is ideal for someone who enjoys detailed work, problem‑solving, and supporting complex implementations in a growing environment.

Requirements

• 4+ years of experience in operations, product operations, client operations, or a related role
• Strong attention to detail and comfort working with systems and data
• Proficiency in Microsoft Excel
• Ability to manage multiple tasks and meet deadlines in a fast‑paced environment
• Clear communication skills and the ability to work effectively with cross‑functional partners

Nice To Haves

• Experience supporting client implementations or onboarding programs
• Exposure to healthcare, fitness, or benefits‑related operations
• Experience collaborating with cross‑functional teams in a SaaS or client‑services environment
• Proficiency JIRA and Salesforce

Responsibilities

• Support client implementations through accurate and timely technical and operational execution
• Configure systems, manage data, and ensure implementation requirements are met
• Partner with Implementation, Product, and Engineering teams to support delivery and resolve issues
• Troubleshoot internal issues and investigate discrepancies that impact implementation workflows
• Maintain documentation and contribute to process improvements that support scale and efficiency

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed