Client Onsite Engineer

Xtium•Town of Mount Pleasant, NY

2d•$50,000 - $60,000•Onsite

About The Position

At XTIUM, we don’t just build IT solutions—we build careers. Our culture is designed to empower individuals to achieve their best while making a real impact. You’ll have the opportunity to connect with our leadership team, embrace challenges, and celebrate success in a dynamic, fast-paced environment. If you’re passionate, driven, and eager to grow, XTIUM is where your potential meets opportunity. Our team members are the driving force behind our success, and we’re looking for passionate, resilient individuals eager to grow and make a meaningful impact. If you’re ready to contribute and help shape the future, XTIUM is the place for you. The Client Onsite Engineer will be responsible for providing first-level support to client's Headquarters and other doctors’ offices that are in the client's family. Daily tasks and locations of work will be determined by incident Tickets in Service Now and light project work as needed.

Requirements

Proficiency in common desktop operating systems, especially Windows and macOS, including installation, configuration, Microsoft Active Directory, and basic troubleshooting.
Familiarity with computer components (CPU, RAM, hard drives) and peripheral devices (printers, scanners). This includes the ability to perform basic hardware diagnostics, repairs, and installations.
Understanding basic networking concepts (LAN, WAN, Wi-Fi, IP addressing, DNS, DHCP) and the ability to troubleshoot simple connectivity issues using tools like ping or ipconfig.
Hands-on experience with common productivity suites (like Microsoft Office/Office 365), email clients, web browsers, and antivirus software. This also includes installing, updating, and resolving application errors.
A systematic approach to problem-solving, including gathering information, isolating the cause, applying fixes, and documenting the steps taken.
Experience using help desk ticketing systems (e.g., ServiceNow)
Knowledge of best practices such as safe browsing, strong passwords, and the function of antivirus software and firewalls.
A customer-oriented attitude with the goal of ensuring user satisfaction, even when users are frustrated or non-technical.
The ability to explain technical issues in simple, non-technical terms (translating "tech jargon to human") to diverse users, along with excellent written and oral communication skills for documentation and interaction.
The ability to analyze symptoms, identify root causes, and logically work through steps to find effective solutions.
Remaining calm, professional, and patient when dealing with stressed or angry users to create a positive support experience.
Meticulousness in following procedures and double-checking work to avoid oversights that could lead to bigger problems.
Efficiency in managing a high volume of requests and prioritizing urgent issues to meet service level agreements (SLAs).
A willingness to learn new technologies and adapt to the rapidly changing IT environment.
The ability to work effectively with colleagues and higher-tier support teams, knowing when to escalate issues appropriately.
MUST have his/own vehicle and be able to travel.

Responsibilities

Providing first-level support to client's Headquarters and other doctors’ offices that are in the client's family.
Daily tasks and locations of work will be determined by incident Tickets in Service Now and light project work as needed.