Client Onboarding Specialist

Wealth Enhancement Group

4d•$65,000 - $80,000•Remote

About The Position

About Wealth Enhancement Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 80,000 households from our over 140 offices - and growing - nationwide. Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit www.wealthenhancement.com. We have an excellent opportunity for a Client Onboarding Specialist (COS). This role is a corporate resource assisting various business channels and Advisor Teams with onboarding new client accounts/business. Key functions of the COS will be to support the onboarding process, ensure an effective, efficient and client friendly experience, accurately complete paperwork, follow up on any issues with clients or custodians (Charles Schwab and Fidelity), and collaborate with advisor team leads. This is a remote role. Ideal candidates will be located in the PST or MST time zones. In the spirit of pay transparency, we are excited to share the base salary range for this position is $65,000.00 to $80,000.00, exclusive of bonuses and benefits. This position is also eligible for an annual team bonus. We encourage you to apply and provide us with your compensation expectations when you do. We’re big on open conversations, so, let’s have one.

Requirements

4-year college degree preferred
3+ years of industry experience
Strong attention to detail
Ability to prioritize workflow and projects; able to work with deadlines and flexible under pressure
Strong written documentation, version management and organization skills
Relationship and change management exposure, ability to have professional interactions in stressful situations
Good problem-solving skills
Ability to work as a Team Member; positive solution-focused attitude
Proficient with Microsoft Office

Nice To Haves

Experience with Charles Schwab Advisor Center and/or Fidelity Wealthscape is preferred

Responsibilities

New Client Onboarding Support Advisor Teams with completion of client paperwork and account set up to support efficient onboarding of new clients. Includes, but not limited to, required WEAS (Wealth Enhancement Advisory Services,) advisory paperwork and custodial paperwork.
Review and establish complete and accurate account records in Salesforce (CRM) for opening new accounts and completing WEAS advisory paperwork
Timely follow up for client documents
Submission of all completed and signed documents to Suitability and custodian for review and approval
Accurate tracking and reporting of account openings
Ensure all onboarding activities comply with relevant regulations and internal policies, mitigating potential risks
Ensure consistency, efficiency, and adherence to onboarding processes within the regional location you are assigned
Assist with the quality control of our offshore partners/team members to ensure accuracy, completeness and that SLAs are being met
Assist with reassigning tasks from our offshore partners/team members to onshore team members to bring the task to completer
Actively promote and advocate for the firm’s centralized services to Advisor Teams and internal partners; clearly communicating the value and benefit of our services
Build strong working relationship with Regional Vice Presidents (RVPs) and Advisor Teams, acting as main point of contact for client onboarding
Communicate with RVPs, Financial Advisors and Advisor Teams to understand client requests and handle issue resolution
Educate RVPs, Financial Advisors, and Advisor Teams in the onboarding process by providing training and resources
Build and maintain strong relationships with IBM Team, assisting with training and mentoring
Participate in mentorship and training of junior team members
Participate in building the process and procedures to track requests, which will be systemized over time as well as define service levels
Define system access requirements (within Salesforce, custodians, etc.) to successfully support various advisors effectively and efficiently
Participate in document requirements to build functionality and processes in Salesforce to support process
Document and implement best practices, team standards, Service Level Agreements, and ensure that all team members are trained and updated on processes
Attend internal retrospectives and assist with change management to drive continuous improvement
Continuously review and improve onboarding process to enhance efficiency and client satisfaction
Demonstrates knowledge and can accurately execute against WEG’s Suitability Guidelines and operational processes.
Demonstrates company core values and competencies
Understand financial terminology and products
Working proficiency with annuities, mutual funds, separately managed accounts, fixed incomes, stocks, options, alternative investments, hedge funds, charitable giving practices
Attend Client Services and company educational events
May attend vendor presentations

Benefits

Training and professional development
Medical, dental and vision coverage (Available to full-time employees and their families)
Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses
Life and AD&D insurance – employer paid and voluntary options
Short-term and long-term disability, workers compensation – employer paid
401k with match and profit sharing
Wellness programs and resources
Voluntary benefits, including pet insurance
18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)
12 paid holidays each year (10 pre-determined and 2 floating days)
Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)
Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)