Client Onboarding Specialist

Firespring • Lincoln, NE

13d

About The Position

If you like to have a few balls in the air and get satisfaction out of keeping them there, then this job is going to be your thing. You'll be building relationships with nonprofit organizations and small to mid-sized businesses all over the US, attending to all new clients on our software as a service (SaaS) platform from point of sale through go live. Gaining an understanding of our client’s needs and executing them through training and website updates is your primary goal. Get ready to have some coffee dates over the phone, generating ideas and brainstorming tactics to better your clients’ marketing efforts. If you think an additional product or service is perfect for our clients you're not afraid of pitching the idea. You know the importance of long-term client retention. Loyalty to our clients' needs is what we are all about.

Requirements

• Organizer extraordinaire—in fact, it slightly bothers you that this list of bullet points isn't in alphabetical order.
• You have experience in web development, marketing or a project management environment.
• You are energetic and polite on the phone. Our clients can hear that smile.
• Persistent and Task Oriented are your nicknames.
• You can explain a concept to your IT guy, or your grandma. Whoever’s listening.
• You can juggle more than the average juggler, figuratively. (If you can actually juggle we will also want to see that...)
• Quality is job one, two and three.
• You know enough about HTML cheats to be dangerous.
• You know how to strike a fun/work balance.

Responsibilities

• Present our work to our clients in a clear, confident and strategic way.
• Motivate clients and keep them on track.
• Communicate across departments to ensure proper setup, design and customizations are completed to client specifications.
• Develop maintenance plans for ongoing client outreach.
• Teach clients best practices of industry standards in marketing and technology.
• Keep projects from falling into the occasional black hole titled “notgettingdoneness.”
• Find creative ways to coordinate and get projects done.
• Record all client-related correspondence so we know what we've done to help.
• Consult with clients to maximize the use of our products.
• Be able to move that occasional elephant in our three-ring circus.
• Keep an eye on the industries we serve to better meet client needs.

Benefits

• Salary—You don’t need to go to the grocery store to bring home the bacon. We reward candidates who wow us by offering competitive pay.
• 401(k)—Your parents preached about the importance of saving. Now we’re helping you get it done. Firespring provides professional financial advisors who will help you make a plan and guide your investments.
• Fun—Millions of people go to work, punch the clock from 8 to 5 and hate every moment of it. That’s not the case here. We prioritize loving your experience here and have a group of people dedicated to creating activities inside and outside the office. To put it mildly, we’re serious about having fun—and it reflects in our work and the relationships too.
• Miscellaneous Benefits—Not all benefits are about the Benjamins, baby. Some of the things you’ll enjoy while working here include unlimited soft drinks, tea and beer. Dress code? We want you to have personal freedom—just stick to the general guidelines of your role and you be you.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees