Client Marketing Consultant (Professional Services)

Popmenu

1d • Remote

About The Position

The Client Marketing Consultant serves as a trusted advisor and marketing solution expert, providing restaurant marketing and growth expertise to our partners using Popmenu’s professional services. This role will be responsible for managing the marketing project relationship with independent restaurant owners, as well as providing timely, tailored solutions to address the evolving, unique marketing challenges of each partner. In this role, we expect 25% capacity to be attributed to partner relationship management in relation to marketing projects, and 75% to marketing project management. This includes conducting research and staying updated on industry trends to provide innovative and unique marketing solutions.

Requirements

• Candidates should have 2+ year(s) of business experience in marketing and/or account management. Experience in SaaS, and/or the food service/hospitality industry is desirable.
• Excellent customer service and accountability skills with the ability to quickly and independently mediate conflict
• The ability to confidently solve problems and be effective in situations with limited information.
• Demonstrated experience in establishing and executing campaigns to support a portfolio of partner goals and business needs.
• Strong presentation, written, and verbal communication skills with the ability to articulate new technologies and corresponding value propositions to internal and external audiences.
• Organized, proactive, and able to handle competing priorities with professionalism and composure.
• Strong alignment with Popmenu’s mission to empower independent restaurants with high-impact marketing.
• A Bachelor's Degree, or equivalent experience, is required.

Nice To Haves

• Experience in SaaS, and/or the food service/hospitality industry is desirable.

Responsibilities

• Partnering with Restaurant Owners: Build strong, consultative relationships with restaurant owners and serve as the primary project lead for SMB marketing engagements. Collaborate with partners to define current and future business needs, oversee onboarding and new marketing initiatives, and ensure clear, proactive communication throughout the project lifecycle. Work cross-functionally with account teams and key stakeholders to drive impact-focused partnerships that deliver measurable business outcomes.
• Strategic Project Management: Own a portfolio of SMB partners and lead end-to-end delivery of marketing projects with a focus on measurable outcomes and long-term retention. Define project scope, timelines, and success metrics, ensuring alignment across internal stakeholders and parnter teams. Regularly assess project workflows and overall account health, proactively re-engaging non-responsive or at-risk partner projects, and manage escalations with professionalism, driving toward constructive resolutions and sustained project success. Collaborate with Sales, Product, and CX to coordinate resources, remove roadblocks, and translate partner feedback into ongoing improvements.
• Marketing Campaign Management: Develop and execute integrated, data-informed marketing campaigns by leveraging a full mix of channels, including email, SMS, paid media, and additional digital tactics. Partner with the content team to ensure all creative assets align with the brand strategy and voice. Continuously evaluate emerging marketing and product opportunities, provide strategic consultation to partners, and deliver clear performance reporting with a focus on ROI and ongoing optimization.
• Technology and Marketing Consulting: Develop engaging, scalable resources that enable partners to fully realize the value of Popmenu’s marketing platform. Clearly articulate the strategic impact of key features (e.g., blogs, SMS, email, and other tools) on guest engagement, revenue growth, and brand differentiation. Stay ahead of emerging trends in hospitality and restaurant marketing, applying these insights to shape recommendations and enhance the effectiveness of partners' programs. Partner closely with the sales team to identify opportunities for additional services, consulting partners on how to accelerate growth and expand their marketing investments over time.

Benefits

• Remote Work: Our remote work model means flexibility and freedom are high. We care about results above all else.
• Experience: You will work with and learn from an experienced team that has developed many successful products used by millions of users and tens of thousands of clients on a monthly basis.
• Growth and Development: Personal growth is unavoidable in a start-up! We keep innovating and improving and our team members keep growing as well.
• Genuine Core Values: We have carefully sculpted our four core values to truly represent our company culture. On a quarterly basis, peers recognize one another for exemplifying these values in what we call “Super Booms”.
• Giving Back: In addition to our larger partners such as the Giving Kitchen, our culture champions (aka “Super Boom” winners) pick a cause they are passionate about, and we make a donation in their name!
• Company Ownership: Every single team member receives meaningful company equity options because we recognize that every role is important to our success.
• Benefits for the Whole Family: Along with a competitive salary, the typical medical, dental, vision, 401(k) benefits, we’ve got your furry family members covered with our Wagmo Wellness Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level