Client Manager
About The Position
Manages existing client accounts, communicate success and value of our services to our clients. Demonstrates an ability to identify and resolve problems, uses initiative and good judgment to reach quality decisions. Ability to overcome client objections. Resolve client inquiries and complaints, prior to escalation of account. Demonstrate effective telephone and negotiation techniques. Communicate and collaborate account activities to appropriate business partners. Set follow-up appointments to keep clients aware of latest developments. Accurately document pertinent collection details and activities performed on the clients account in Salesforce. Responsible for meeting/exceeding team collections objectives and goals.
Requirements
- Must be results-oriented with a high level of accountability.
- Must be very organized, with excellent time management skills.
- Ability to negotiate, influence, and collaborate to build successful relationships
- Ability to exercise independent judgment to identify and resolve problems.
- Excellent verbal, written, and interpersonal communication skills.
- Strong organizational, multi-tasking, and prioritizing skills.
- Self-starter with the ability to acquire new concepts and skills quickly
- Demonstrated initiative to drive completion of tasks, projects, and initiatives
- Professional presence, strong work ethic and ability to work under pressure.
- Ability to articulate value and overcome objections.
Nice To Haves
- Associates degree or equivalent work experience.
- Previous work or exposure to client and account management processes.
- Previous collections experience helpful.
Responsibilities
- Manages existing client accounts
- Communicate success and value of our services to our clients
- Identify and resolve problems
- Resolve client inquiries and complaints
- Demonstrate effective telephone and negotiation techniques
- Communicate and collaborate account activities to appropriate business partners
- Set follow-up appointments
- Accurately document pertinent collection details and activities
- Responsible for meeting/exceeding team collections objectives and goals
Benefits
- 401K
- health/dental/vision insurance
- life insurance
- paid holidays
- paid vacation time
- paid sick time
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
Number of Employees
251-500 employees
