Client Manager, RMG UHNW (Flagship Select)

Vanguard•Charlotte, NC

1d•Hybrid

About The Position

At Vanguard, we don't just have a mission—we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best. Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience. Vanguard, one of the world's largest investment management companies, serves individual investors, institutions, employer-sponsored retirement plans, and financial professionals. We have a diverse and talented crew with a culture that promotes teamwork, along with an unwavering focus on serving our clients' best interests.

Requirements

Minimum of five years related work experience.
Three years of experience in Financial Services.
Undergraduate degree or equivalent combination of training and experience.
FINRA Series 7, 24, 63, 65, 66 or ability to acquire within department guidelines.
Strong track record of building inclusive and high performing teams to producing strong outcomes, navigating ambiguity, innovatively solving complex problems, and developing Practice Management skills (relationship management, book management, and sales).
Collaborate across Vanguard departments and business units to make our team even stronger.

Nice To Haves

Relationship Management and Sales experience preferred.
Previous sales leadership experience preferred.
Graduate degree preferred.

Responsibilities

Hires, evaluates, and supervises crew.
Provides guidance and training as necessary to develop crew.
Sets performance standards, reviews performance, and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures.
Deepens loyalty with existing Ultra High Net Worth clients by anticipating needs and demonstrating expertise to align solutions.
Supports strategy planning for a book of business.
Model growth opportunities, contribute to business planning activities, and support client account retention.
Provides guidance and support to Wealth Management Select Relationship Managers.
Assists in the recovery and strengthening of at-risk relationships coaching Relationship Managers to demonstrate empathy and deeply understanding client needs.
Develops, implements, and monitors goals and action plans.
Reviews team performance and identify trends, suggests improvements, and provides analysis/feedback to Relationship Manager.
Resolves complex client issues related to products or processes by taking ownership and delivering consistently with excellence.
Influences changes among the team to improve end-to-end processes and meet client needs.
Participates in solution development with internal colleagues and cross-functional teams.
Supports Relationship Managers in identifying potential options for solutions.
Uses technical knowledge of Vanguard funds, products, and services to proactively identify opportunities to strengthen the client relationship.
Participates in special projects and performs other duties as assigned.