Client Management Coordinator

Love's Travel Stops & Country Stores • Oklahoma City, OK

1d

About The Position

The Client Management Team supports the operational needs of Love’s Express fuel credit clients. This team provides the first level of support to set up and maintain client online fuel accounts. Client Management Coordinators are responsible for understanding Love’s Express products and services and utilizing various systems and platforms to resolve client inquiries and support requests. They work closely with multiple internal departments to ensure high-quality service.

Requirements

• HS Diploma or equivalent required, Bachelor’s in Business or related field preferred
• Previous experience in fleet management, card services, banking or customer service
• Demonstrated experience working well in a close team environment
• Possess a demonstrated ability to determine when to refer issues versus handle them personally
• Ability to manage numerous competing demands in an extremely high stress environment and ability to work with multiple departments and customers in stressful situations
• Excellent customer service, active listening, and communication (verbal and written) skills
• Excellent working knowledge of Microsoft Office
• Strong problem-solving skills, multitasking capabilities and high level of professionalism and customer orientation
• Manual dexterity sufficient to operate a computer keyboard and calculator
• Requires normal range of hearing and vision

Responsibilities

• Set up and maintain fuel accounts for clients
• Assist customers in maximizing the use of our online software for fleet fueling and billing management
• Research customer inquiries using company resources and direct customer interactions to provide solutions
• Resolve issues by collaborating with internal departments and vendors
• Follow up on issues through outgoing calls to gather additional information or returning calls to update clients on resolutions
• Manage customer expectations regarding software functionality and deliverables
• Contribute to company-wide initiatives, such as continuous process improvements, to enhance service, reduce costs, and improve quality
• Perform other duties as assigned

Benefits

• Fuel Your Growth with Love's - company funded tuition assistance
• Paid Time Off
• 401(k) – 100% Match up to 5%
• Medical/Dental/Vision Insurance after 30 days
• Competitive Pay
• Career Development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED