Client Management Coordinator

Love's Travel Stops & Country Stores•Oklahoma City, OK

15h

About The Position

The Client Management Team supports the operational needs of Love’s Express fuel credit clients. This team provides the first level of support to set up and maintain client online fuel accounts. Client Management Coordinators are responsible for understanding Love’s Express products and services and utilizing various systems and platforms to resolve client inquiries and support requests. They work closely with multiple internal departments to ensure high-quality service.

Requirements

HS Diploma or equivalent required, Bachelor’s in Business or related field preferred
Previous experience in fleet management, card services, banking or customer service
Demonstrated experience working well in a close team environment
Possess a demonstrated ability to determine when to refer issues versus handle them personally
Ability to manage numerous competing demands in an extremely high stress environment and ability to work with multiple departments and customers in stressful situations
Excellent customer service, active listening, and communication (verbal and written) skills
Excellent working knowledge of Microsoft Office
Strong problem-solving skills, multitasking capabilities and high level of professionalism and customer orientation
Manual dexterity sufficient to operate a computer keyboard and calculator
Requires normal range of hearing and vision

Responsibilities

Set up and maintain fuel accounts for clients
Assist customers in maximizing the use of our online software for fleet fueling and billing management
Research customer inquiries using company resources and direct customer interactions to provide solutions
Resolve issues by collaborating with internal departments and vendors
Follow up on issues through outgoing calls to gather additional information or returning calls to update clients on resolutions
Manage customer expectations regarding software functionality and deliverables
Contribute to company-wide initiatives, such as continuous process improvements, to enhance service, reduce costs, and improve quality
Perform other duties as assigned