Client Leader, Workplace

DLR Group • Minneapolis, MN

114d • $93,000 - $145,000

About The Position

DLR Group is an integrated design firm with a promise to elevate the human experience through design. This fuels the work we do around the world and inspires our mission to improve the lives of our clients, our communities, and our planet. If this sparks your interest, you’re in the right place.
We have an opening for a Workplace Client Leader. This role can be based in the following cities:
Chicago
Minneapolis
About Workplace at DLR Group:
DLR Group’s Workplace practice provides a suite of services to end users and developers throughout the US, including core and shell architecture, tenant improvement, interior design, workplace strategy, engineering, and building performance optimization. The distributive leadership of our Workplace studio enables us to mobilize comprehensive teams that can meet the requirements of virtually any workplace building project or program, regardless of size or location.
Position Summary:
As a Client Leader, you will play a key role in business development, managing client relationships and leading contract negotiations. You will educate clients on our design process while collaborating with the project manager to ensure the financial success of each project. Throughout the project lifecycle, you will maintain consistent client contact, foster a collaborative and innovative work environment, and ensure that both client and DLR Group goals are met.

Requirements

• Bachelor's degree in Architecture, Engineering, or related construction field (Professional licensure preferred)
• At least 10 years of professional experience in the AEC industry, inclusive of at least 5 years in a client-facing role leading Workplace projects specializing in core and shell, tenant improvement, and Workplace interiors.
• Strong understanding of business management principles, including strategic planning, resource allocation, and leadership
• Knowledge of customer service principles, including needs assessment, quality standards, and customer satisfaction
• Expertise in design techniques and tools for producing technical plans, drawings, and models
• Familiarity with building methods, materials, and systems for construction and renovation projects
• Strong critical thinking, time management, and communication skills, both verbal and written
• Ability to actively listen, understand others' perspectives, and respond thoughtfully in conversations
• TO BE CONSIDERED, PLEASE SUBMIT CURRENT PORTFOLIO/WORK SAMPLES IN PDF FORMAT

Responsibilities

• Manage project execution, ensuring alignment with budget, schedule, and scope while maintaining client expectations
• Collaborate with the Project Manager on staffing, responsibilities, and performance feedback for project team members
• Track project milestones and deliverables, ensuring adherence to quality standards and preparing regular status reports
• Facilitate and document meetings with staff and clients, coordinating project personnel, vendors, and consultants
• Participate in client contract negotiations, manage change requests, and approve project plan modifications
• Support business development initiatives by contributing to RFP responses and participating in client interviews
• Oversee project invoicing, ensuring accuracy and alignment with work deliverables, and manage account receivables

Benefits

• Our comprehensive Benefits at DLR Group include medical, dental, vision, disability, wellness programs, flex spending, paid holidays, and paid time off.
• We also offer a 401(k) plan, employee stock ownership, and bonus opportunities.
• Compensation considerations are based on location, experience, and skills.
• The suggested pay range for this position is: Pay Range $93,000—$145,000 USD

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees