Client Intake Coordinator

Vibrant LLC•North Liberty, IA

40d

About The Position

Position: Client Intake Coordinator Function: To complete Client Member admissions/ annuals and build and maintain relationships with referral partners. Responsible to: Senior Manager Employee Type: FTE 40, Salary Hours: Monday through Thursday 8AM - 5PM, Fridays 8 AM - Noon or 5 PM (explained during interview). Travel Required: As needed and up to 100% of time, Western IA Territory Basic Functions: The Intake Coordinator will complete initial Care Planning in collaboration with referral partners to ensure services can be provided that meet the member’s needs and are compliant with Agency and State requirements. The Intake Coordinator is responsible for building and maintaining positive relationships with referral partners and respond timely and professionally to all requests. Collaboration with referral partners and the Vibrant Administration team ensures that services can be delivered appropriately.

Requirements

2 year degree in Human Services, other related education or industry experience.
Excellent verbal and written communication skills.
Positive, collaborate team player attitude.
Champion the mission of Vibrant
Ability to drive to work site locations
Ability to lift 25-50 lbs., bend, twist, kneel, reach, push, pull and carry
Valid Driver’s License and auto insurance

Responsibilities

Respond to referral requests.
Manage referral pipeline, with organized and urgent follow up.
Complete Client Intake Meetings in Client Homes, unless special circumstances permit phone or virtual meetings.
Complete and file all care planning paperwork, agreements and documents required by the Agency, MCO and IME.
Assist with onboarding of Caregivers, as needed if present during client admission