Client Intake Coordinator

Avalon Housing • Ann Arbor, MI

7d • Hybrid

About The Position

The Client Intake Coordinator streamlines client onboarding, guiding clients from referral to lease signing or further. This role combines administrative support, client engagement, and inter-departmental coordination. As the main contact for new clients, they bridge the gap between prospective tenants and Avalon's Services and Property Management Teams.

Requirements

• Prior experience in intake coordination, preferably in healthcare or housing
• Proficiency in data management systems, with a preference for experience in Foothold and HMIS
• Strong interpersonal skills and a dedication to providing exceptional customer service
• Ability to work cross-functionally with multiple teams
• Knowledge of document verification and administrative support
• Some background in social work or behavioral science
• Understanding of HIPAA regulations
• Strong organizational skills and ability to work on and track multiple tasks

Responsibilities

• Receive referrals from the Chronic Homeless Prioritization (CHP) committee and initiate the intake process
• Serve as the primary point of contact for new clients, guiding them through Avalon's intake process
• Perform necessary income certifications on applicants, along with processing the appropriate applications through our third party auditor for approval prior to move in in compliance with Avalon's Tax Credit commitments.
• Perform Initial Housing Assessments
• Coordinate document support with third party Housing agents
• Arrange meetings between clients and Avalon staff, ensuring a seamless transition to the Avalon Property Management and Services teams
• Create a client profile in our database system and collect all appropriate documents/data
• Assertive outreach to unhoused people at the Delonis Shelter, camps, warming centers, as needed for purposes of intake coordination
• Participate in program development efforts and provide input to optimize the intake process
• Serve as the lead on any wait list opening and management for Avalon's non-suppprtive housing units.
• Accurately and promptly enter client data into relevant systems, including Foothold and HMIS
• Support with other software systems, including OneSite Property Management software
• Coordinate third party voucher applications and needed documentation. (AAHC, RPI, CMA, JHC, etc)
• Assist the Property Managers with data for the department dashboard as well as the joint dashboard with Services and Evaluation
• Adhere to regulations and standards, ensuring client data is managed with utmost confidentiality. This includes HIPAA and various other regulatory requirements.
• Participate in data management process improvement work overall.
• Participate in reports due to third party funding sources, when necessary.

Benefits

• Paid Time Off: Paid time off includes three weeks of vacation time plus additional sick and personal time allowances. There is also an extra paid holiday every month!
• Medical Benefits: Full-time employees can select from three medical insurance plans, including coverage options for you and your family. Plus, Avalon covers dental and vision insurance-with no per-payroll premium contribution!
• Life and Disability Plans: Employees working 16 or more hours per week receive life insurance and short-term disability coverage-Avalon covers the full cost of the premiums.
• 403(b) Retirement Plan: Avalon sponsors a 403(b) retirement plan through Vanguard, available to all employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed