Client Intake Associate

Behavioral Innovations•Addison, TX

22h•Hybrid

About The Position

We're Seeking a Client Intake Associate to Help Advise Prospective Clients! Join our fast-growing behavioral health company and play a key role in our client journey. Location: Addison, TX (Near Beltline & Tollway) Schedule: Full-Time, Hourly Paid, Onsite 5 days a week during training period with ability to transition to Hybrid; based on performance Industry: Behavioral Healthcare, providing early intervention Applied Behavior Analysis (ABA) therapy About Behavioral Innovations: Celebrating 25 Years of Service: Behavioral Innovations (BI) is a leading provider committed to transforming lives by providing compassionate, center-based Applied Behavioral Analysis (ABA) therapy for children with autism, ages 18 months to 10 years. With more than 100+ locations across TX, OK, CO, VA, MD - and more to come - we’re continuing to expand rapidly. Join our dynamic team and make a meaningful difference in the lives of the families we serve. Your Work and How You'll Make a Difference: At Behavioral Innovations (BI), we understand that every family’s autism journey is unique. As a Client Intake Associate, you’ll be the first point of contact for families inquiring about Diagnostic and Applied Behavior Analysis (ABA) therapy. Every client’s journey with autism is unique, and the Intake Associate personalizes each interaction with empathy, professionalism, and accuracy. Their goal is to help families move into care as quickly and smoothly as possible. This role supports the Intake Advocates through administrative accuracy, strong customer service, and consistent partnership with leadership to ensure the highest standard of family experience. Client Intake Associates show the willingness to learn, adapt, and take initiative while working collaboratively with their team. Above all, they uphold BI's core values. If you're looking to make a real impact in people’s lives, this role is for you!

Requirements

Bachelors degree or relevant work experience as an Intake Specialist in a healthcare setting is highly preferred.
Must be comfortable working in a fast-paced, continually changing, and results-oriented environment as part of a rapidly growing organization.
Ability to multitask effectively, including listening, typing, taking notes, and navigating multiple systems simultaneously.
Strong attention to detail and timely data entry, ensuring accurate and up-to-date medical records that support high-quality patient care and efficient operations.

Nice To Haves

Experience with intake, client services, and/or sales is preferred, as you will be communicating to prospective clients who have requested information about our services.
Experience with Salesforce & Electronic Medical Records (EMR) is preferred.

Responsibilities

Engage with families via phone, email, chat, and text, building trust and understanding their unique needs.
Guide parents through the intake process, ensuring a seamless transition into ABA therapy.
Verify insurance information and ensure autism diagnosis meets insurance requirements.
Collaborate with key teams (Client Intake Advocates, Center Administrators, Authorization Specialists, etc.) to streamline enrollment.
Maintain accurate records in Salesforce, EMR systems, and other platforms.
Deliver exceptional customer service by providing timely responses and clear, empathetic communication.
Commitment to upholding HIPAA and confidentiality standards.

Benefits

Compensation: Competitive Hourly Rate
Work-Life Balance: 10 days PTO, 7 paid holidays.
Comprehensive Benefits: Medical, Vision, Dental, and Supplemental Insurance Policies.
Wellbeing: Tools and programs to support physical, mental, and emotional wellness.
Employee Assistance Program (EAP): Comprehensive support.
Career Growth: Be part of an expanding organization that will double in size within 18 months, opening doors for professional advancement and leadership opportunities.
Mission-Driven Work: Provide client-centered, evidence-based behavioral therapy for children with autism in a nurturing learning environment.
Values-Driven Organization: Caring, Collaborative, Accountable, and Family-Focused.
Award-Winning Culture: Recognized for clinical excellence and ethical standards.
Recognized Industry Leader: Named Company of the Year in 2022, reflecting our continued growth and impact in the ABA field.
National Recognition: Proudly ranked on the Inc. 5000 list as one of America’s Fastest Growing Private Companies — for 3 consecutive years!