Client Intake Associate

Behavioral Innovations•Addison, TX

8d•Hybrid

About The Position

We're Seeking a Client Intake Associate to Help Advise Prospective Clients and their Families! Join our fast-growing behavioral health company - If you're looking to make a real impact in people’s lives, this role is for you! Location: Addison, TX (Near Beltline & Tollway) Schedule: Full-Time, Onsite 5 days a week during training period with ability to transition to Hybrid; based on performance Industry: Behavioral Healthcare, providing early intervention Applied Behavior Analysis (ABA) therapy About Behavioral Innovations: Celebrating 25 Years of Service: Behavioral Innovations (BI) is a leading provider committed to transforming lives by providing compassionate, center-based Applied Behavioral Analysis (ABA) therapy for children with autism, ages 18 months to 10 years. With more than 100+ locations across TX, OK, CO, VA, MD - and more to come - we’re continuing to expand rapidly. Join our dynamic team and make a meaningful difference in the lives of the families we serve. Your Work and How You'll Make a Difference: Be the first point of contact for families seeking diagnostic and/or ABA services. At Behavioral Innovations, every client’s story is unique, and as an Intake Associate, you’ll play a key role in helping families access life-changing ABA therapy quickly and seamlessly. This is your chance to make a real difference while working in a fast-paced, supportive environment where your contributions truly matter.

Requirements

Bachelor’s degree or relevant work experience as an Intake Specialist is a healthcare setting highly preferred
Experience with Intake and/or sales as you will be receiving inbound calls/making outbound calls and using other forms of communication to prospective clients who have requested information about our service
Experience with Salesforce and Electronic Medical Records (EMR) systems is preferred
Must be comfortable working in a fast-paced, continually changing, and results-oriented environment as part of a rapidly growing organization
Ability to multi-task; listening, typing, taking notes, and working with different systems with efficiency.
Accurate and timely data entry is crucial in this role, as the information entered will directly contribute to the maintenance of precise and up-to-date medical records, ensuring the highest standards of patient care and administrative efficiency

Responsibilities

Engage with families via phone, email, chat, and text to deliver a high-quality customer experience and drive timely enrollment.
Ask targeted qualifying questions and actively listen to assess client needs and eligibility.
Educate families on Behavioral Innovations, diagnostic services, and ABA therapy.
Accurately document all client, provider, and insurance information in designated systems (e.g., Salesforce, Adobe Sign, CentralReach) and support daily and weekly audits.
Maintain strict confidentiality in compliance with HIPAA and company standards.

Benefits

Compensation: Competitive Hourly Rate
Work-Life Balance: 10 days PTO, 7 paid holidays.
Comprehensive Benefits: Medical, Vision, Dental, and Supplemental Insurance Policies.
Wellbeing: Tools and programs to support physical, mental, and emotional wellness.
Employee Assistance Program (EAP): Comprehensive support.
Career Growth: Be part of an expanding organization that will double in size within 18 months, opening doors for professional advancement and leadership opportunities.
Mission-Driven Work: Provide client-centered, evidence-based behavioral therapy for children with autism in a nurturing learning environment.
Values-Driven Organization: Caring, Collaborative, Accountable, and Family-Focused.
Award-Winning Culture: Recognized for clinical excellence and ethical standards.
Recognized Industry Leader: Named Company of the Year in 2022, reflecting our continued growth and impact in the ABA field.
National Recognition: Proudly ranked on the Inc. 5000 list as one of America’s Fastest Growing Private Companies — for 3 consecutive years!