Client Intake Specialist

Parmele Disability Advocates•Joplin, MO

4d•Remote

About The Position

At Parmele Disability Advocates, we are passionate about our work, knowing that every day we make a positive difference in the lives of our clients. If you are looking for a rewarding career where your contributions truly matter, we want you on our team! We are currently seeking a full-time Client Intake Specialist to help us connect with individuals who may benefit from our legal services. This role is ideal for someone who excels at phone communication, builds rapport easily, and brings care and professionalism to every interaction.

Requirements

Confident, compassionate phone presence with the ability to build trust quickly
Skilled in guiding conversations and maintaining appropriate pacing
Consistently treats each call with care, attention, and professionalism—regardless of the time of day
Proficient in Microsoft Office and comfortable working with client database systems
Strong rapport-building skills and the ability to foster meaningful connections over the phone
Highly organized, able to multitask, and consistently meet deadlines
Detail-oriented with excellent verbal and written communication skills

Nice To Haves

Prior experience in phone-based customer service or sales preferred

Responsibilities

Clearly present and explain the firm’s legal services to prospective clients
Make outbound calls and follow up with individuals who have expressed interest in legal assistance
Achieve client onboarding and outreach goals within established timelines
Address client questions and concerns with empathy, professionalism, and clarity
Schedule appointments and maintain consistent follow-up to ensure a seamless client experience