CLIENT INTAKE AND SUPPORT SPECIALIST/HR LIAISON - 48007316

State of Florida•Tallahassee, FL

68d

About The Position

This position serves as a Client Intake and Support Specialist f/t Blind and a Human Resource (HR) Liaison for the Division of Blind Services District 2, located in Tallahassee, Florida. This position is responsible for providing intake services and case management for blind and visually impaired consumers of the Division of Blind Services and handling Human Resource duties, which include preparing and routing hiring/recommendation packets, scheduling interviews, and assisting with onboarding tasks and preparing HR-related forms and documents. Intake services include gathering eye medical data for the purpose of eligibility determination by the Human Services Program Consultants (Employment Program Counselor).

Requirements

Knowledge of medical and psychological aspects of rehabilitation.
Knowledge of community resources.
Knowledge of employment program process.
Knowledge of employment program policies and procedures.
Knowledge of office procedures.
Knowledge of the medical aspects of rehabilitation.
Knowledge of employment program purchasing and accounting procedures.
Knowledge of basic data operations and terminology.
Skill in operation of general office equipment.
Ability to operate a computer terminal.
Ability to make decisions and to work independently.
Ability to establish and maintain effective working relationships with others.
Ability to maintain records.
Ability to compose correspondence without specific instructions.
Ability to communicate effectively.
Ability to plan, organize and coordinate work.
Knowledge of State and Federal Regulations, VR Program processes and procedures.
Effective communication skills (including proficiency in computer word processing and data entry procedures; comparable services and benefits; eye diseases and their functional impact and agency services).
Ability to independently type letters, memorandums and other standard business forms using the correct format.
Knowledge of basic filing practices.
Ability to communicate both verbally and in writing.
Knowledge of state personnel, purchasing, and travel policies and procedures.
Knowledge of the People First System.
Basic knowledge of Human Resource policies and procedures.
A bachelor’s degree from an accredited college or university in a field of study reasonably related to vocational rehabilitation or human resource management, to indicate a level of competency and skill demonstrating basic preparation in a field of study such as vocational rehabilitation or human resources; or
Four years of professional and relevant experience in a public vocational rehabilitation program, or in a human resources or personnel office. Preference will be given to those with a bachelor’s degree.

Nice To Haves

A bachelor’s or master’s degree from an accredited college or university.
Three (3) to five (5) years’ experience in a public vocational rehabilitation program or in human resources.
An ability to establish and maintain education and experience requirements to ensure an understanding of the evolving labor force and the needs of individuals with disabilities.
Knowledge of the Workforce Innovation and Opportunity Act (WIOA).
Knowledge of basic Human Resource practices (recruitment/selection/interviewing/processing forms/preparing recommendation packets).

Responsibilities

Serves as the HR Liaison for the District office. As such, he/she is responsible for preparing personnel actions, serving as timekeeper by maintaining attendance and leave records, and preparing recommendation packets for new hires. Timesheets will be completed in the People First system by the 5th business day of the following month. Confidentiality of these matters will always be maintained.
Serves as the office manager to the District Administrator and Assistant District Administrator, and provides direct support. Will ensure all administrative functions are coordinated, completed timely and accurately, and serves as the liaison between the district office and the Division’s State Office.
Position incumbent is responsible for researching, gathering, and compiling data for the District Administrator and the Assistant District Administrator and provides guidance and assistance to achieve the goals set within the District.
Independently prepares correspondence, travel authorizations and reimbursements, maintains all administrative records, and other documents as directed.
Processes personnel forms in accordance with State, FDOE and Division rules and policies including recommendations, employee benefits, employee attendance and leave, disciplinary actions and separations.
Assists with Onboarding tasks when new employees start in the District office.
Processes Administrative Purchase Orders and MITs in accordance with State, FDOE and Division purchasing guidelines.
Ensures necessary office supplies are ordered timely and maintained to ensure staff have the items necessary to complete their assigned responsibilities.
Records and tracks expenditures and OPS employees’ work hours monthly to ensure the office does not exceed its allotted budget and notifies District Administrator immediately of any concerns regarding potential overspending.
Serves as office inventory custodian and/or delegate and performs the required annual property inventory.
Maintains office automation equipment as needed and assists staff with IT issues when needed.
Records and tracks data of State Vehicle(s) usage by state employees. Reports vehicle data weekly and monthly, and schedules regular vehicle maintenance and repairs.
Drives the State Vehicle for service, cleaning, car wash, etc. as needed.
Independently prepares correspondence and other documents, including travel forms as directed.
Provides telephone coverage in a professional, courteous and efficient manner, delivers messages accurately and in a timely manner, processes incoming and outgoing mail in accordance with District procedures.
Effectively and appropriately maintains, uses, and monitors District funds, equipment, and resources.
Provides intake services and assists with case management activities as directed by the District Administrator, Assistant District Administrator, and/or Human Services Program Consultants for blind and visually impaired consumers of the Division of Blind Services. Intake services include gathering eye medical and other information for the purpose of eligibility determinations by the Human Services Program Consultants.
Stays abreast of administrative rules and policies to interpret established policy and apply appropriately to office functionality.
Provides guidance and assistance to staff, consumers and the public providing optimum customer service.
Maintains an understanding of various eye conditions and their impact on functional abilities, knowledge of community resources, and the ability to convey that knowledge as it relates to eligibility and provision of rehabilitation services.
Reviews applications and referrals, gathers necessary data, informs applicants of available services, provide information and referral. Processes referrals and applications and documents case activities in accordance with state/federal laws and regulations, program procedures and timeframes.
Utilizes the electronic client information system as a case management tool.
Provides case management support, including purchase of services, to (HSPC's, IL Specialists, Children’s Specialists) in the district.
Assists Human Services Program Consultants (HSPC) with monitoring of facility cases, including case closures. Works in conjunction with Human Services Program Consultants to ensure timely provision of services.
Provides information and referral services for individuals who are eligible or ineligible for DBS services.
Accurately enters data into the electronic client information system.
Provides data and reports as requested.
Sets up case files and maintains correct case file order as assigned.
Performs other duties as requested.

Benefits

State Group Insurance Coverage options+ (health, life, dental, vision, and other supplemental options)
Nine paid holidays and a Personal Holiday each year.
Student Loan Forgiveness Program (Eligibility required).
Tuition Fee Waivers (Accepted by major Florida colleges/universities).
Maternity and Parental Leave Benefits.
Retirement plan options, including employer contributions (www.myfrs.com).
Annual and Sick Leave Benefits.
Flexible Spending Accounts.
Ongoing comprehensive training provided.
Highly skilled, professional environment.