V104 - Intake and Client Experience Specialist
About The Position
This role offers an opportunity to join Job Duck as an experienced Intake Specialist supporting a fast‑paced family law practice. The position is ideal for someone who excels in guiding prospective clients through a thoughtful intake experience while maintaining strong attention to detail and professionalism. You will interact with leads, qualify potential clients, schedule consultations, and ensure each person receives a respectful and organized experience from first contact onward. The role also expands into administrative and project‑based work, making it a great opportunity for someone who enjoys broad responsibilities and structured oversight. Candidates who thrive in communication‑heavy environments, adapt quickly, and take ownership of their work will feel right at home.
Requirements
- Prior experience in legal intake required (family law preferred)
- Must have strong English fluency
- Must be comfortable with structured oversight and performance evaluations
- Client service orientation
- Ability to multitask in fast‑paced environments
- Strong organizational and prioritization abilities
- Detail‑oriented work habits
- Tech‑savvy with comfort learning new systems
- Proactive approach to problem‑solving
- Ability to work independently with accountability
- Strong time‑management abilities
- Empathy and professionalism when speaking with potential clients
Responsibilities
- Maintain consistent communication with the attorney and team
- Communicate with leads through phone, email, and messaging platforms
- Assist with administrative work assigned by leadership
- Contribute to project‑based tasks as needed
- Support marketing efforts by scheduling appointments
- Support posting and applying payments in Clio
- Maintain lead records in Lawmatics
- Schedule consultations and follow up promptly
- Qualify incoming leads and determine case viability
- Handle the complete intake process for prospective clients
- Ensure all client and lead information is accurately documented
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
