V104 - Remote Intake Assistant
About The Position
For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022! Job Description: Job Duck is seeking a polished and detail-oriented Remote Intake Assistant to support a busy legal practice with exceptional client care and administrative precision. In this role, you will engage with sophisticated clients, gather sensitive information, and assist with drafting essential legal documents that help the firm operate smoothly. You will serve as an approachable and reliable point of contact, ensuring each interaction reflects professionalism, clarity, and trust. This position is ideal for someone who thrives in a structured environment, enjoys meaningful client communication, and brings a warm yet refined presence to their work. Candidates who are organized, adaptable, and comfortable navigating legal processes and technology will excel.
Requirements
- Customer Service
- English Fluency
- Detail‑Oriented
- Discretion and Confidentiality
- Professional Communication
- Legal Document Drafting
- Calendar Management
- Organizational Skills
- Proactive Work Style
- Tech Savvy
- Client Relationship Management
- Research Skills
- Positive Attitude
- Team Collaboration
- At least one year of experience as an Intake Specialist or Receptionist Assistant
- Experience drafting legal documents and handling legal inquiries
- Proficiency with calendar management tools
- Outstanding English communication skills
- Ability to manage sensitive and confidential information with discretion
- Must have own PC or laptop, a headset, and reliable high‑speed internet (minimum 10 Mbps download and 5 Mbps upload)
- Quiet and private workspace suitable for remote work
- Timezone Requirement: Ability to work US business hours
- Software and tools: Infusionsoft or Keap, Zoom, Slack, Gmail, G Suite, Office Suite, Adobe, internal CRM and VOIP systems
Responsibilities
- Assist with general office duties as needed
- Attend to file administration and document management
- Provide excellent customer service and maintain strong client relationships
- Conduct research on legal statutes, opinions, and related information
- Draft legal documents, invoices, and statements accurately
- Manage inbound client calls with professionalism and tact
- Support the legal team with administrative and clerical tasks
- Support clients through feedback collection and resolution of inquiries
- Request and collect sensitive and confidential information securely
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
