V104 - Intake Specialist | Sales Intake & Client Support Specialist

Job Duck

21h • Remote

About The Position

Join Job Duck as an Intake Specialist and become the first point of contact for potential clients seeking immigration legal services. In this role, you will handle incoming calls, schedule appointments, and guide prospects through the intake process with professionalism and empathy. Your ability to actively listen, communicate clearly, and build trust will directly impact client conversion and overall business growth. If you thrive in a fast-paced environment, enjoy helping people, and are detail-oriented with strong follow-up skills, this position is for you.

Requirements

• 1-2 years in Immigration Law
• Sales and client conversion
• Customer service excellence
• Active listening and clear communication
• Tech-savvy and adaptable
• Detail-oriented and organized
• Ability to follow up consistently
• Comfortable speaking with clients in Spanish and English
• Weekend Availability (Saturday)

Responsibilities

• Prepare and submit daily reports using Google Sheets
• Maintain a high level of customer service and professionalism
• Answer all incoming calls promptly and professionally
• Convert leads into clients through effective communication and follow-up
• Collect payments via provided link
• Proactively inform clients about the fee
• Track pipeline and intake progress accurately
• Schedule new appointments using Google Calendar

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed