Client Intake And Community Liaison

BrightSpring Health Services•Franklin, MI

20h•$25•Onsite

About The Position

The Client Intake & Community Liaison serves as a welcoming guide for families entering ABA therapy services at Gateway Pediatric Therapy while also representing the organization within the broader community. This role is responsible for coordinating the intake and onboarding process for new families and acting as a liaison between families, internal teams, and external partners. This position plays a critical role in shaping first impressions, supporting access to care, and strengthening community relationships.

Requirements

High school diploma required; associate or bachelor’s degree preferred (healthcare administration, communications, public relations, or related field)
1–3 years of experience in healthcare intake, administrative coordination, customer service, community outreach, or event coordination
No certification required
No past criminal history
Strong verbal and written communication skills
Excellent organizational and time-management skills
Proficiency with Technology/EHR systems and Microsoft Office
Ability to manage multiple priorities in a fast-paced environment
Commitment to confidentiality and HIPAA compliance
Travel up to 25%
Position is required to be on-site and in-person specific to payer requirements and company policy

Nice To Haves

Experience in ABA therapy, behavioral health, pediatrics, or healthcare strongly preferred

Responsibilities

Serve as the primary point of contact for individuals and families seeking ABA therapy services, supporting timely and equitable access to care
Provide a welcoming, respectful, and person-centered introduction to the organization, services, and care processes
Respond to intake inquiries via phone, email, and referral platforms in a timely and professional manner
Collect, review, and organize intake information (demographics, insurance details, referrals, and relevant records) to support efficient clinical review and authorization processes
Communicate next steps, timelines, and expectations clearly to families to support informed decision-making and transparency
Collaborate with clinical, scheduling, and operations teams to support smooth transitions from intake to service initiation
Support continuity of care by ensuring accurate handoff of intake information to clinical teams
Monitor intake pipelines and waitlists and communicate access-to-care trends or barriers to leadership
Maintain consistent, professional communication with families throughout the intake process
Interact with families in a manner consistent with ethical ABA practice, including respect for dignity, privacy, cultural responsiveness, and informed consent
Provide accurate, non-clinical information about services while deferring clinical questions to appropriate licensed or credentialed staff
Maintain confidentiality and adhere to HIPAA and organizational privacy standards
Maintain accurate, complete, and timely documentation within the electronic health record (EHR) and intake systems
Follow established intake workflows and quality standards that support clinical oversight, utilization management, and compliance
Participate in training related to documentation standards, quality improvement, and ethical service delivery
Support organizational quality initiatives by ensuring intake data is reliable and audit-ready
Support relationship-building with referral sources and community partners in alignment with organizational values and quality standards
Proactively identify and initiate outreach opportunities with community organizations, schools, and referral partners to build meaningful partnerships and expand access to care
Take an active role in planning and coordinating company‑hosted events for clients, families, and community partners, ensuring events are well‑organized, engaging, and aligned with organizational values
Represent the organization professionally at community events, conferences, school events, and outreach activities
Coordinate event logistics, including registration, materials, scheduling, and follow-up
Provide general information regarding services, referral pathways, and access to care to community stakeholders
Track outreach activities and assist with reporting on engagement and referral trends