Development and Community Liaison

Maricopa County • Phoenix, AZ

1d • $65,000 - $103,750 • Hybrid

About The Position

Are you a skilled communicator and problem-solver with a passion for public service and cross-departmental collaboration? We’re looking for a Development and Community Liaison to join our team and support complex, high-profile, and non-standard permitting projects that help shape our community. In this role, you will serve as the primary point of contact for customers navigating the permitting process. Your work will help promote transparency, consistency, and excellent customer service throughout every stage of the permitting process. We're seeking an individual who is proactive, detail-oriented, and collaborative, and who takes pride in making a positive impact in the community. This is an exciting opportunity to contribute to local development, foster strong community relationships, and help streamline permitting processes for the benefit of all!

Requirements

• Two years of professional analytical experience, including supporting administrative operations, customer service, policies, and procedures
• Bachelor’s degree in public administration, business administration, or a relevant field
• A combination of post-secondary education and/or job-related experience may substitute for the minimum qualifications on a year-for-year basis

Nice To Haves

• Experience in development and/or regulatory permitting, engineering, and plan review
• Experience in organizational management and utilizing performance measures to drive results
• Skilled in assessing business practices and creating process improvements

Responsibilities

• Interpret and apply codes, rules, regulations, law, statutes, and policies related to the activities of the department, industry, and the public; effectively articulate and communicate compliance requirements and work with department and regulated community representatives to solve potential conflicts
• Communicate with department and regulated community representatives to gather information, analyze, and develop appropriate resolutions to conflicts (i.e., enforcement appeals) and to gain a better understanding of compliance or permitting challenges that may warrant modification in direction, guidance, or revisions of regulation
• Single point of contact for large projects, including coordinating with different departments and multiple divisions within each department to work toward removing barriers and delivering balanced resolutions
• First line of support for escalation issues and assisting customers struggling with requirements to deliver a road map or summary of permit and submittal requirements
• Educate the public by developing training opportunities such as fact sheets, help documents, and outreach necessary for explaining rules and regulations related to permitting practices, procedures, and their implementation
• Coordinate with key staff and/or perform research, administrative, and technical review necessary to achieve program goals and objectives, and conduct project meetings when necessary
• Identify, develop, and manage policies and procedures for Department practices and staff job duties and responsibilities. May hire, train, and supervise administrative positions

Benefits

• Tuition reimbursement
• Exceptional work-life balance with a hybrid work schedule option
• Opportunities for growth and development within Maricopa County
• Low-cost, high-value healthcare for you and your qualifying dependents
• Child care benefits, including access to our on-site center, Maricopa County Kids Club, dedicated to serving Maricopa County families
• Paid vacation, sick time, and parental leave
• Extensive wellness program, including an incentive
• Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring a 12% monthly contribution rate that includes a 100% employer match on Day 1

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level