Client HR Business Partner

ADP • Toledo, OH

7h • Remote

About The Position

ADP is hiring a Field Based Client HR Business Partner/Relationship Manager.

This role work from home with preference to candidates in Northwest Ohio. 
Would also consider any part of Northern Ohio.
This role requires travel by car to visit clients in person.  Minimal
overnight travel.  Travel is about 30% of the time. 

Are you ready to join a company offering career advancement opportunities
throughout your career journey?
Do you want to join a company with award-winning training and world-class
service guidelines to help you achieve success, growth, and continued
learning?
Are you looking for an inclusive environment with a culture of collaboration
and belonging?

If so, this may be an opportunity for you. Read on and decide for yourself.

In this role, you'll be a trusted advisor to our small business clients,
using your HR experience, ADP product expertise, and consulting skills to
solve their most critical business challenges. You carry the weight of ADP's
service reputation and client satisfaction in your hands.
The nature of what you do every day will not change -- your #1 goal is to
help clients.
Still, every day will be different because the questions you receive will
vary, as will the solutions you provide each client. There will be no
shortage of new questions you'll receive, which will keep things interesting,
and our top-ranked training will help to set you up for success!
To thrive in this role, you must be comfortable building relationships with
external clients and internal partners. You have a way with clients that
builds rapport, establishes trust, and shines with professionalism. Over the
phone and in writing, your communication style is clear and easy for our
clients to understand. As a result, your client satisfaction scores make you
proud. Pace should not scare you. We also have a healthy dose of fun. Not
only can you find a career here but friendships that last in a company that
values inclusion. You'll be able to network like a pro, visiting clients in
person to leverage the human connection of the ADP Value Proposition.

Key areas of focus include:
HR Consultative Support to Client Executive Leaders and Decision Makers

The development/ongoing management of strong, productive relationships with
executive level client contacts (for example: Business Owner, CEO, CFO, CHRO),
and collaborative efforts with ADP Sales, Service, Implementation teams and any
other functional team as required in order solve client problems, retain
business, and receive high customer satisfaction ratings.

The position demands a strong combination of account management/relationship
building skills and business/financial acumen. Success in this role can be
defined by year-over-year increases in metrics related to: customer satisfaction
indexes, client retention rates, reference ability, and exceptional HRBP client
survey results.

Ready to #MakeYourMark? Apply now!

To learn more about Client HRBPs at ADP, watch
here: https://www.youtube.com/watch?v=cMWVUMqLwVQ
[https://www.youtube.com/watch?v=cMWVUMqLwVQ]

Requirements

• Ability to travel to see clients 
• At least 5-8 years of professional consulting experience or equivalent experience as a practitioner in a systems-related organization
• At least 5-8 years of experience in a customer service/account relationship management or human resources environment, with proven ability to produce positive results
• A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experiences could include:        Experience noted above, OR
• Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.

Nice To Haves

• HR Certification (HRCI or SHRM) or willing to pursue in the first year 

Responsibilities

• Research, Troubleshoot, and Resolve. You will serve as an HR expert to ADP's clients and support ADP's most complex products/technologies. Clients will bring you their HR challenges and you will make recommendations to solve for those challenges. You will solve client problems -- taking a broad perspective to identify solutions. You will work independently to resolve issues. You will also work proactively with clients to provide information, best practices, and guidance on ADP solutions. You'll help our clients strategically plan how they will leverage their ADP Solution to achieve business goals.
• Communicate and Exceed Client Expectations. You will use your strong interpersonal skills, HR, and ADP product knowledge to communicate with clients and resolve issues. You will set priorities, organize your day, multi-task, change direction, and provide prompt follow-up. You will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of "Integrity is Everything."
• Provide Recommendations and Educate. You will interpret internal or external business issues and recommend solutions/best practices to ADP leadership and clients. You will share knowledge and best practices with less experienced Consultants and Specialists at ADP.

Benefits

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live. 
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed