Client Facing Project Manager

Swans•Miami, FL

17h•Remote

About The Position

If you're obsessed with high-stakes client relationships, thrive under pressure, and know how to turn complex technical work into outcomes executives actually care about, this is your role. You will own the client relationship on Swans engagements end-to-end. That means walking into law firms, earning the trust of founders and senior leadership, translating what our Legal Engineers build into undeniable business value, and making sure every engagement drives results that speak for themselves. At Swans, we are assembling a team of "Avengers": a rare mix of technically fluent operators and elite relationship owners who together transform how US law firms use technology. You are the latter. You are the person in the room when things get tense, when a partner questions the investment, or when the team is resistant to change. You do not flinch. You move things forward. About Swans Our Company: We are the operational architect for the fastest growing personal injury firms in the US. Our Team: We are currently an international team, and we plan to grow our core foundational team deliberately. This role is part of that foundation, contributing to building a robust culture with no ceiling for future opportunities as we scale. Our Culture: We are energetic, no-BS, intense, results-oriented, and driven to change our industry forever. Day in the life The role has a dual nature: 60% client relationship ownership and communication You are the primary point of contact for law firm leadership across active engagements. You run the executive meetings, manage expectations, surface risks early, and make sure the client always knows what was delivered and why it matters. 40% project oversight and cross-functional coordination You work closely with Legal Engineers to understand what is being built, translate deliverables into client-facing language, and ensure every sprint ends with outcomes the client can see and feel. The client side of the job will have you solve challenges like: Stakeholder trust: A managing partner is skeptical about the investment after a slow first month. You diagnose the concern, address it directly with data and context, and rebuild confidence without overpromising. Change management: Staff are resistant to a new system the Legal Engineer has built. You design the adoption approach, run the training sessions, and own the outcome. Escalation handling: Something breaks, timelines shift, or expectations are misaligned. You are the first call, not the last resort. Value communication: A firm owner does not see the connection between what was built and what it means for their revenue. You make that connection unmistakably clear. You will manage anywhere from 2 to 5 active client engagements at a time, owning the relationship layer while being tightly paired with a Legal Engineer who owns the technical layer. Our end-to-end engagements typically run at least 6 months, so you will develop deep knowledge of each client's team, culture, and operational challenges. Why this changes everything for you If you are a high-performing account manager or consultant frustrated by bureaucracy, low-value clients, and deals that do not move the needle, this is your off-ramp. You will be working on transformational projects with law firms doing tens of millions in revenue, sitting across the table from founders and C-suite executives, and owning outcomes that are directly tied to your compensation. Conversely, if you are an ambitious operator tired of maintaining relationships rather than driving them, this is your place. We do not want account managers who check in. We want people who push, challenge, and deliver.

Requirements

Elite executive communication: You have sat across from founders, managing partners, and senior executives and held your own. You know how to deliver difficult news, handle objections without capitulating, and command a room without overpowering it.
Technical fluency: You do not need to build the systems. You need to understand them well enough to defend, explain, and sell them to a non-technical audience under pressure.
Outcome obsession: You speak in results, not activities. You know the difference between a client who is satisfied and a client who is successful, and you will not settle for the former.
Ownership mentality: You treat every engagement as if it is your own business. Problems do not wait for someone else to notice them.
High-pressure composure: When a client is unhappy, a stakeholder is resistant, or a deliverable is late, you are the one who stabilizes the situation, not escalates it.
Professional English fluency: You will be advising successful US-based law firms. B2 level at a minimum.
2 to 5 years in account management, client success, management consulting, or a senior sales role (B2B, high-ticket)
Proven track record of owning executive-level client relationships directly, not through a manager. Must have experience managing executives at firms of at least 100+ people.
Experience working on complex, multi-month projects or engagements end-to-end, not transactional sales cycles
Exposure to technology implementations, digital transformation, or SaaS environments (you do not need to be technical, but you need to be comfortable in technical conversations)