Client Experience Specialist – Sales & Marketing
About The Position
Client Experience Specialist – Sales & Marketing Location: Pullman, WA Department: Sales & Marketing At Cherie Amour, we believe confidence is contagious - and it starts with the experience we create for every client. We're looking for a Client Experience Specialist to join our Sales & Marketing team: someone who loves connecting with people, thrives on the phone, and knows how to turn excitement and curiosity into confident "yeses." This is a high-energy, relationship-driven sales role - perfect for someone who enjoys meaningful conversations, can think on their feet, and is motivated by commission, growth, and genuine connection.
Requirements
- 1+ years experience in sales, account management, customer service, or virtual client relation s (phone-based experience strongly preferred).
- Excellent written and verbal communication skills - confident, clear, and friendly phone presence is a must.
- Ability to meet and exceed performance goals.
- Tech-savvy and comfortable learning CRM, scheduling, and virtual meeting systems.
- Self-motivated, with strong organization and follow-up skills.
Responsibilities
- Lead outbound and inbound calls with potential clients, converting inquiries into booked sessions while confidently addressing questions and overcoming objections.
- Nurture client relationships to maintain excitement, confidence, and readiness, setting the stage for a seamless booking and sales experience.
- Lead high-impact virtual Image Reveal sessions, guiding clients to select and invest in custom collections tailored to their vision.
- Exceed sales goals by leveraging deep product knowledge and consultative techniques to turn inquiries into loyal clients.
- Respond to client questions via email, text, and phone with professionalism, warmth, and accuracy.
- Maintain detailed client records, follow up consistently, and stay on top of leads in our CRM.
- Partner with Marketing, Events, and Retention teams to optimize the client journey and increase bookings and sales opportunities.
Benefits
- Base hourly pay + commission + bonus opportunities
- Competitive benefits package including medical, dental, vision, life, LTD, 401(k), and paid vacation/sick leave
- Paid training and ongoing sales development
- Opportunities for advancement in a fast-growing, women-led company
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
