Client Experience Planner

Factory Mutual Insurance Company • Norwood, MA

12d • Onsite

About The Position

Established nearly two centuries ago, FM is a leading mutual insurance company whose capital, scientific research capability and engineering expertise are solely dedicated to property risk management and the resilience of its policyholder-owners. These owners, who share the belief that the majority of property loss is preventable, represent many of the world’s largest organizations, including one of every four Fortune 500 companies. They work with FM to better understand the hazards that can impact their business continuity to make cost-effective risk management decisions, combining property loss prevention with insurance protection. The Client Experience Planner supports client and partner visit logistics at the Science & Technology Center in Norwood, MA. The Client Experience team designs and hosts outcome-focused visits at FM’s unique facilities around the world in support of strengthening relationships and business outcomes. This role will ensure a seamless experience from arrival to departure for visitors. The Client Experience Planner will also serve as a global subject matter expert for the online briefing management tool, and will lead the development and maintenance of global logistics processes and reporting for visitor centers and briefings across FM’s international locations.

Requirements

• Bachelor’s degree or equivalent experience.
• 3+ years in a client-facing, event coordination, or executive briefing role.
• Strong organizational and project management skills.
• Excellent interpersonal, written, and verbal communication abilities.
• Ability to manage multiple priorities in a fast-paced, high-stakes environment.
• Proficiency in Microsoft Office Suite.

Nice To Haves

• Experience with briefing management systems (e.g., Briefing Source) strongly preferred.
• Experience in a corporate briefing center preferred.
• Global mindset with experience supporting international teams or clients.
• Comfortable working independently and collaboratively across functions.
• Professional demeanor with a commitment to delivering world-class client experiences.
• Willingness to travel occasionally to support initiatives.

Responsibilities

• Client Visit Coordination
• Briefing Source Administration
• Global Logistics & Process Development
• Program Support & Continuous Improvement

Benefits

• The position is eligible to participate in FM’s comprehensive Total Rewards program that includes an incentive plan, generous health and well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, time off allowances and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees