Client Experience Coordinator

Watson•Poulsbo, WA

4d•$23 - $29•Onsite

About The Position

Welcome. We’re glad you’re here. And we’re not just saying that. We’re glad we’re here too. We’re proud of this company and take great pleasure in introducing you to it. Watson manufactures built to order office furniture that is rooted in soulful design. Design that is guided first by the functional needs of our clients. Design that is refined to achieve a timeless and understated beauty that doesn't scream “look at me.” Design that is executed respectfully, uses honest materials, and delivers deeply satisfying quality. We are looking for an energetic and detail-oriented Client Experience Coordinator, to support our Contract Furniture (commercial) business. This role is focused primarily on ensuring purchase orders submitted to Watson are processed efficiently and accurately, while also assisting and supporting our Client Experience Managers in quoting and providing exceptional service to our reps and customers. Welcome to The Orchard Please note: This role is 100% on-site at The Orchard, our breathtaking Pacific Northwest workplace in Poulsbo, Washington. The Orchard is more than just a campus. It’s a living, breathing reflection of who we are — surrounded by towering Douglas firs, winding walking trails, and mountain views that make every day feel inspired. It’s also where you’ll find dogs wagging their tails down the hallways, team members gathering for our monthly BBQs, and spontaneous brainstorming sessions that turn into real change. We believe in investing in growth, yours and ours. We provide learning and development opportunities that help you stretch your skills, explore new ideas, and turn curiosity into capability.

Requirements

High level analytical skills to identify, determine, and resolve problems effectively and accurately.
Capability to understand, retain, and be able to train on complex product lines.
Ability to meet deadlines by prioritizing and adapting to a varying workflow while remaining detail oriented.
Continuous effort to improve personal knowledge and skills.
Bachelor’s degree or equivalent experience.
Proven ability to multi-task while paying strict attention to detail.
Excellent verbal and written communications skills.
Strong working knowledge of Microsoft Office.

Nice To Haves

Previous experience in a sales-focused customer service role/furniture experience a plus

Responsibilities

Receive and process purchase orders submitted to Watson; verify all required information is present at time of purchase order submittal and review order acknowledgments for accuracy.
Obtain missing information on purchase orders by actively communicating with customers.
Collaborate with Client Experience Managers, Accounting, Order Entry, and other internal teams to process orders efficiently.
Maintain and manage customer accounts; actively update addresses, contacts, and other related information in CRM.
Utilize CRM and industry standard quoting software to facilitate order fulfilment process.
Serve as a Watson product expert; acquire and maintain standard and custom product knowledge.
Utilize CET to develop accurate quotes, layouts, and formal project documents based on project goals, specifications, and pricing.
Update opportunity details in the CRM — dates, values, notes, and relevant information.
Understand contracts and cooperative purchasing agreements relevant to order submittals.
Exceptional oral and written communication skills to effectively communicate with external customers and internal teams.
Exercise flexibility, initiative, and good judgment to resolve problems and field customer inquiries.