Experience Planner

Montage Hotels & Resorts•Bluffton, SC

About The Position

Experience Planners are the dream-weavers. Our team takes all of the hopes and desires for an incredible vacation and brings them to life before guests even step one foot on the grounds of the resort . You’ll experience and understand all of the activities and dining that the resort has to offer and then share these incredible experience s with the guests that you speak with on a day-to-day basis. You’ll get the opportunity to connect with guests and understand what makes the ultimate vacation for the m and the people they’re travel ing with – is it a couple, is it a family or is it a girls’ getaway? You get the chance to connect with them and dream up the ultimate vacation.

Requirements

High school Diploma or equivalent required
Minimum of two years’ experience in customer service
Excellent telephone etiquette and verbal and written communication skills
Excellent organizational and time management skills
Strong knowledge of MS Office, including Word, Excel and Outlook
Must possess a positive attitude
Must be willing to participate in a learning environment
Must integrate company values throughout all interactions
Must be able to quickly and effectively adapt to using new software products
Must be dependable and available to work within the hotel on weekends, nights and/or holidays based on business demands

Nice To Haves

Sales background preferred

Responsibilities

Act as a storyteller and educator to describe the resort to guests
Desire to connect with other people and understand what brings them joy
Desire to be part of high growth, fast paced business
Possess a positive and upbeat attitude at all times
Reserve activity and dining requests for guests within the Resort & local area
Work in a high-paced environment
Multi-task effectively between phone, computer, and conversation with guests with high attention to detail
Answer telephone calls and emails in a prescribed and professional manner
Provide information and assistance to guests regarding specific resort and activity information prior to arrival
Properly log guest requests
F ollow up with guests in a timely manner
Display effective computer literacy
Exceptional verbal and written communication skills