Client Experience Partner

American Fidelity • Atlanta, GA

5d

About The Position

The Client Experience Partner serves as the primary point of contact and support resource for assigned employer groups, ensuring seamless administration of core and voluntary benefit programs. This role is responsible for delivering exceptional customer service, managing benefit inquiries, and supporting day-to-day administration including enrollment, billing, payroll coordination, life event processing, and issue resolution. The Service Coordinator works closely with internal partners, carriers, and employer contacts to ensure accurate, timely, and compliant benefit operations. American Fidelity is a certified Great Place to Work for All! No matter where you work in the organization, you have a chance to make a difference. Our culture focuses on helping Colleagues to be their best! We work hard to make a difference to our Customers and community, focus on teamwork and collaboration and always offer a different perspective - a different opinion. We want to meet you! Share your information directly with our American Fidelity recruiting team and join our talent pipeline! American Fidelity specializes in the education, public sector, automotive and healthcare industries with products like group and individual life, health and annuity services as well as other financial security products and services. We’re focused on offering a different opinion to our Customers – making things easier for them by providing benefits administration and education. For our policyholders, we help provide financial security through our benefit offerings, which provide coverage for some of life’s worst events – cancer, accidents, critical illnesses, death and more – and for some of life’s best – childbirth, retirement and more. Learn more about us!

Requirements

• Must currently reside in the Atlanta metro area.
• Bachelor’s degree in Business, Human Resources, or a related field preferred; equivalent experience considered.
• Life and Health Insurance license
• 3-5 years of experience in benefits administration, insurance services, HR, or customer service role involving complex processes.
• Strong understanding of employer-sponsored benefit programs and related regulations (e.g., COBRA, FMLA, ACA) preferred.
• Excellent communication, interpersonal, and problem-solving skills.
• High attention to detail with strong organizational and multitasking abilities.
• Proficiency with benefits administration software, HRIS systems, and Microsoft Office applications.
• Customer-focused mindset
• Professional communication
• Analytical thinking
• Adaptability and time management
• Collaboration

Responsibilities

• Ensuring seamless administration of core and voluntary benefit programs.
• Delivering exceptional customer service.
• Managing benefit inquiries.
• Supporting day-to-day administration including enrollment, billing, payroll coordination, life event processing, and issue resolution.
• Working closely with internal partners, carriers, and employer contacts to ensure accurate, timely, and compliant benefit operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level