Client Experience Operations Director
About The Position
We are seeking a Client Experience Operations Director to lead the operational execution and measurement infrastructure supporting media initiatives. This role will oversee measurement solution workflows, tagging governance, and the integration of media performance data into customer journey attribution and marketing analytics frameworks. The ideal candidate combines deep digital media operations expertise with strong program leadership, bringing a strategic perspective on how campaign execution, tagging standards, and attribution methodologies enable better marketing decision-making. This leader will partner closely with media strategy, analytics, marketing technology, and product teams to ensure that campaigns are executed efficiently and that measurement frameworks accurately capture performance across the full customer journey. Depending on your location, this role could be hybrid (NYC, Nashville, LA, San Francisco) or remote.
Requirements
- 8–12+ years of experience in digital media operations, marketing operations, or digital campaign management.
- Deep understanding of digital tagging frameworks and campaign tracking implementation.
- Strong familiarity with customer journey attribution concepts and multi-channel measurement.
- Experience leading cross-functional teams across media, analytics, and marketing technology.
- Proven ability to design scalable operational processes and governance frameworks.
Nice To Haves
- Experience with media platforms such as Google Campaign Manager 360 or The Trade Desk.
- Experience working with enterprise analytics platforms such as Adobe Analytics.
- Experience implementing tagging standards through tag management systems.
- Familiarity with marketing attribution or media measurement platforms.
Responsibilities
- Lead the operational strategy for digital media campaign tracking across channels.
- Establish scalable workflows, governance models, and operational standards that support high-volume campaign delivery.
- Oversee campaign implementation processes, ensuring accurate setup and tagging for the purpose of tracking for attribution
- Manage relationships with internal stakeholders and external media partners.
- Own governance and standards for digital tagging, campaign taxonomy, and tracking implementation across media platforms.
- Partner with marketing technology teams to manage tagging architecture using platforms such as Google Tag Manager.
- Ensure media data is accurately captured within analytics environments such as Google Analytics or Adobe Analytics.
- Develop QA frameworks to ensure consistent data integrity across campaigns.
- Lead collaboration with analytics teams to integrate media performance data into customer journey attribution frameworks.
- Ensure campaign tracking supports multi-touch attribution and cross-channel measurement.
- Provide strategic input into measurement methodologies and attribution modeling.
- Serve as the operational lead across media, analytics, marketing technology, and product teams.
- Translate marketing strategy into operational requirements and execution frameworks.
- Oversee campaign planning timelines, dependencies, and cross-team coordination.
- Build and manage a team responsible for campaign operations, tagging implementation, and operational project management.
- Mentor team members and establish best practices for operational excellence.
- Drive a culture of accountability, documentation, and continuous improvement.
Benefits
- Unlimited PTO
- Excellent medical, dental, and vision coverage
- Employee Equity
- Employee Discounts, Virtual Wellness Classes, and Pet Insurance
- And more!!
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
