Client Experience Coordinator/AR (Remote)

FMG Suite•Bethlehem, PA

1d•$44,500•Remote

About The Position

As a Client Experience Coordinator, you're responsible for driving each client's long-term success, happiness, and overall experience. Core responsibilities include client advocacy, education and coordination, setting expectations, and ensuring all client requests and questions are handled as expected. Exceptional communication is critical, as is ensuring that the right people do the right thing at the right time. Ultimately, your job is to protect and promote Agency Revolution's exceptional reputation by delivering our clients the highest quality experience. Compensation This position offers $44,500/per year

Requirements

Must be detail oriented, organized, and able to juggle multiple priorities with grace.
Must be self-motivated and able to function independently and within a team structure.
Must have strong writing skills (we send a lot of messages to our customers).
Must be able to manage expectations, set schedules, and ensure deliverables are on track as agreed to.
Great interpersonal skills (many departments will rely on you, and you'll rely on them).
Must be quick "on your feet" and able to field questions and challenges as they happen.
Must have excellent follow-up and follow-through skills.

Nice To Haves

Experience working with Google G Suite and other online tools is desired. The ability to quickly learn these and other tools is more important, however.

Responsibilities

Communicate with clients via phone, live chat, email, and web meetings to ensure expectations are met and exceeded.
Promptly address client inquiries, issues, and/or feedback and provide proper follow-up to ensure client satisfaction.
Understand client goals/needs to ensure a seamless experience.
Perform simple inbound product and/or website change requests/tasks.
Coordinate necessary resources amongst the team to ensure more complex product and/or website change requests/tasks are being carried out.
Collaborate with various departments to create a consistent and positive client experience.
Participate in ongoing team meetings to review ideas, feedback, and related activity.
Leverage our full suite of cutting-edge tools and apps, including Google G Suite, Slack, and others.
Access to a private & secure workspace, free from distractions
Accessible during the assigned work schedule for regular duties and responsibilities as outlined by the supervisor
An internet connection with speeds of 5 Megabits down / 3 Megabits up (5mbps/3mbps)

Benefits

Enjoy a generous paid holiday schedule, including a full week off for our Winter Holiday Shutdown.
Our comprehensive paid time off policies cover vacation, sick days, parental leave, and bereavement leave.
Medical with $0 co-pay Telehealth plan
Dental
Vision
Health Savings Account (HSA) with generous employer contributions
Flexible Spending Accounts (FSA)
Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage
Company-paid Short & Long Term Disability coverage
Company-paid Employee Assistance Program (EAP)
Matching 401(k) with immediate full vesting
On Demand Pay - allows access to a portion of your earned wages prior to the payday with same day deposit
Internet & Gym Reimbursement!
We’ll provide you with the work computer equipment you need to set you up for success!
Our Employee Events Committee and managers are always planning a mix of fun in-person and virtual events to keep us all connected—plus we also love to throw in some FMG swag, so you can show off your company spirit in style!