Client Experience Coordinator

The Treatment Skin Boutique•Claremont, CA

10h

About The Position

The Client Experience Coordinator is responsible for the daily facilitation of our white glove experience. The CEC is a forward thinker who observes all possible intricacies in operating that contribute to fostering an exceptional visit for our clients. You have a strong passion for skin care and looks forward to working within a fast-paced team environment. You should be ready to take initiative, keep projects organized, meet deadlines, and work collaboratively with coworkers.

Requirements

Provide exceptional customer service
Ability to multitask without losing sight of client experience
Experience in an elevated retail environment
Self-motivated leadership skills and business orientated
Strong organizational skills – monitor entire Boutique
Open-minded to learn and grow daily
Operate business software
Proactive decision making
Effective written and verbal communication skills
Bring your unique talent into the workplace
High energy, creative, initiator
Available to work flexible shifts or weekends (as needed)

Responsibilities

Ensure a high level of customer experience and satisfaction
Manage appointment scheduling
Build a trusting relationship with clients
Maintain clean and visually presentable retail & back of house area
Provide clients professional expertise in treatments and services
Propose innovative ideas to the workforce
Assist Esthetician staff as needed
Facilitate inventory controls of retail products and office supplies
Take ownership of interactions with each client to ensure a positive experience
Maintains attentiveness to usage of day to day items and ensures stocked and prepared at all times (coffee, toilet paper, paper towels, stirrers, etc.)