Client Executive Manager - Govt. Risk & Fraud

Thomson Reuters Corporation•Eagan, MN

54d•Remote

About The Position

The Client Executive Manager will lead their team of professionals towards achieving retention and upsell targets for Risk & Fraud produces and services within the Government segment. The CE Manager will direct their team by focusing on priority touchpoints, leveraging sales enablement tools, and sales process, to generate opportunities to facilitate conversations that reinforce the value of current TR solutions and recommend additional resources that help solve our customer's problems. Location: remote based position, can be based anywhere in the US. In this opportunity as Client Executive Manager, you will: Maximize total renewals and new sales growth by promoting the sale of industry leading research, tax compliance, accounting and advisory products Recruit, coach and develop an effective team of sales professionals capable of delivering retention targets, new sales quotas, key product sales. Conduct annual performance and salary reviews. Counsel and provide guidance towards employee relations situations and performance management concerns. Direct sales professionals on retention management and forecasting. Direct and inspect use of technology - enablement tools, and CRM compliance. Work with Marketing on campaigns, incentives and promotions and ensure focus toward attainment of channel / department goals and objectives. Partner with sales leadership to ensure alignment with retention and sales objectives as well as departmental ownership of talent development. Monitor performance through call monitoring, personal interaction, activity review and other measures to ensure customers are receiving prompt, courteous and efficient service. Collaborate and partner with sales support channels; Marketing, Field Sales, Finance, Human Resources etc; to enable maximum opportunity to successfully attain goals. Proactively identify and respond to issues in the department that affect teamwork and goal attainment. Provide innovative and creative solutions, in addition to leveraging peers, in the resolution process. Work with organizations throughout Thomson Reuters to ensure customer accounts are handled efficiently and accurately and customer issues are resolved in a timely manner. Maintain a working knowledge of company products, special sales programs and marketing efforts within the sales division. Builds rapport and relationships with internal and external customers through prompt, courteous, efficient, and professional service. Identifies gaps and other opportunities to improve sales attainment capabilities.

Requirements

B.S. in business or related field and/or equivalent experience; MBA or CPA preferred
3-5 years of Sales and Account Management experience in B2B marketplace, preferably government sector
Experience with coaching sales processes, product training, and professional development
Telemarketing or consultative sales background with proven track record of successful performance
Ambitious self-starter with high energy, motivation, and ability to adapt to change
Exceptional communication and relationship building skills with professional client base
Excellent organizational skills and professional demeanor in all customer interactions
Proficient in Microsoft Office and comfortable with technology systems

Nice To Haves

MBA or CPA preferred

Responsibilities

Maximize total renewals and new sales growth by promoting the sale of industry leading research, tax compliance, accounting and advisory products
Recruit, coach and develop an effective team of sales professionals capable of delivering retention targets, new sales quotas, key product sales. Conduct annual performance and salary reviews. Counsel and provide guidance towards employee relations situations and performance management concerns.
Direct sales professionals on retention management and forecasting. Direct and inspect use of technology - enablement tools, and CRM compliance.
Work with Marketing on campaigns, incentives and promotions and ensure focus toward attainment of channel / department goals and objectives.
Partner with sales leadership to ensure alignment with retention and sales objectives as well as departmental ownership of talent development.
Monitor performance through call monitoring, personal interaction, activity review and other measures to ensure customers are receiving prompt, courteous and efficient service.
Collaborate and partner with sales support channels; Marketing, Field Sales, Finance, Human Resources etc; to enable maximum opportunity to successfully attain goals.
Proactively identify and respond to issues in the department that affect teamwork and goal attainment. Provide innovative and creative solutions, in addition to leveraging peers, in the resolution process.
Work with organizations throughout Thomson Reuters to ensure customer accounts are handled efficiently and accurately and customer issues are resolved in a timely manner.
Maintain a working knowledge of company products, special sales programs and marketing efforts within the sales division.
Builds rapport and relationships with internal and external customers through prompt, courteous, efficient, and professional service.
Identifies gaps and other opportunities to improve sales attainment capabilities.

Benefits

Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact:â¯We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave.
optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan

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