Risk/Fraud Lead

Ether.fi•New York, NY

About The Position

Ether.fi is one of the largest crypto companies in the world, with over $10B in assets under management and a team of ~30, almost entirely technical staff. We’ve been profitable since day one and are focused on building real consumer financial applications. We believe the future of finance is true on-chain banking. Our products — Stake, Liquid, and Cash — let users earn yield through DeFi strategies and spend their assets globally through our credit card program. You can view our growth publicly on Dune. As we scale our financial products, maintaining world-class fraud/risk defense is core to protecting our users and the long-term health of our card program. We’re looking for a strategic and data-driven Fraud & Risk Lead to own end-to-end fraud operations for our global credit card program. This is a highly hands-on role with strong ownership: you will monitor fraud in real time, build and tune rules, stop card-testing attacks, manage disputes, run investigations, and define the operational processes that keep our card program safe. You will collaborate closely with our engineering teams to improve card approval rates, reduce false positives, and build thee fraud detection systems. You will also collaborate with the CX team as well to handle user-frictions related with fraud issues.

Requirements

Passion for fraud/risk prevention and high ownership
Exceptional analytical abilities, with a talent for identifying hidden patterns and trends within complex transaction data
Strong domain expertise in card/payment fraud: card testing, merchant abuse, friendly fraud, BIN attacks
Hands-on experience building and tuning fraud rules
Practical programming skills to build the tools and operate with assistance from Engineering teams
Comfortable analyzing data using SQL
Experience managing chargebacks and disputes end-to-end
Strong written, oral, and interpersonal skills a must including the ability to explain and/or present analysis to drive cross-team decisions
6+ years experience in card fraud or risk operations

Nice To Haves

Worked at a fintech, neobank, or issuer processor
Exposure to web3/crypto-related fraud patterns
Exposure to consumer fraud patterns
Built or scaled early-stage fraud operations teams

Responsibilities

Build real-time fraud monitoring, alerts, and incident response
Lead strategies to improve bad user/behaviour detection and mitigation.
Detect and mitigate card testing, merchant abuse, friendly fraud, and BIN-level attacks
Detect and prevent malicious behaviours of users within ether.fi ecosystem
Run deep root-cause analysis on fraud events and lead corrective action
Write internal SOPs for investigations and operational/CX workflows