Fraud Risk & Payments Agent
About The Position
At ARB Interactive, creativity, tech, and play collide. Founded in 2022, we've grown to nearly 200 team members and were named one of LinkedIn's 2025 Top 50 Startups in the United States! We move fast, think big, and love bold ideas that push boundaries (and buttons). From new rewards to fresh game mechanics, every challenge is a chance to innovate and have fun doing it. Our culture is collaborative, curious, and full of laughter because great ideas grow best between coffee, code, and a few epic high-fives. We are seeking an experienced Fraud, Risk, & Payments Agent with a proven track record in iGaming, e-commerce and/or financial institutions. The ideal candidate will leverage their technical expertise to protect our platform from fraudulent activities while ensuring smooth payment processing for our valued players.
Requirements
- 3+ years of fraud prevention experience in social casino or gaming industry
- Exceptional attention to detail in documentation and reporting
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work independently and make sound decisions
- Experience handling high-value player accounts
- Knowledge of compliance regulations and industry standards
- Proficiency in fraud detection platforms (e.g., Kount, Riskified, Sift etc. )
- Experience with payment processing systems (e.g., Fiserv, Nuvei, and Chargeback.com)
- Strong knowledge of CRM platforms and ticketing systems
- Familiarity with SQL for data querying and analysis
- Experience with social casino back-office tools
Responsibilities
- Review and investigate suspicious transactions, user behaviors, and payment patterns
- Process payment disputes, chargebacks, and refunds according to company policies
- Monitor and analyze fraud trends using various detection tools and platforms
- Write detailed investigation reports and maintain accurate case documentation
- Collaborate with Payment Processors and Third-Party Vendors to resolve complex cases
- Support VIP player transactions and provide excellent customer service
- Assist in updating fraud prevention rules and risk parameters
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
