Client Engagement Specialist

Valon Mortgage • Phoenix, AZ

6d

About The Position

We’re seeking a Client Engagement Specialist to navigate inbound and outbound homeowner communications in a professional, efficient, and friendly manner. The ideal candidate is able to shift seamlessly between the responsibilities of the Client Engagement and the Collections teams as needed.

Requirements

• 1-2 years of call center experience.
• Minimum education requirement: High school diploma or GED equivalent required
• Strong verbal communication skills.
• Attention to detail.
• Ability to collaborate with other business areas and team members.

Nice To Haves

• Previous mortgage servicing experience.

Responsibilities

• Research and resolve homeowner issues using our top-of-the-line internal mortgage servicing system.
• Track and thoroughly document all homeowner communications.
• Promote Valon-specific products and services with a strong focus on homeowner satisfaction.
• Compile lists of delinquent accounts and locate homeowners using credit bureau information, loan documents, background checks, and other sources and databases.
• Listen to homeowners and determine if we can collect their past-due payments.
• Collect payments on or set up repayment plans for delinquent accounts and update records once the loan is current.
• Other duties as assigned

Benefits

• Compensation: Competitive salary and a 401(k) plan—with a 4% annual match!
• Hours: No weekends or late nights required!
• Generous amount of paid time off: 17 days of paid time off, 5 additional paid sick days, and 11 paid company holidays!
• Health & well-being: We’ll invest in your physical and mental well-being with comprehensive, low-cost medical, dental, & vision benefits, and an EAP for additional support!
• Food & meals: In-office snacks and drinks (and Bagel Fridays)!
• Grow together: We set new employees up for success with our company-wide New Hire Orientation! Other learning and development opportunities include quarterly possibilities for promotion and annual performance reviews.
• Baby bonding time: Birthing and non-birthing parents receive 12 weeks of FULLY PAID time off to focus on their new addition(s)!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED