Client Engagement Manager

CCC Intelligent Solutions•Chicago, IL

1d•$78,556 - $97,000

About The Position

CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy , creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we’re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We’re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com . The Role The Client Engagement Manager (CEM) serves as a trusted advisor and strategic partner to CCC’s complex national and enterprise clients. This role owns the service strategy, execution, and long-term success of assigned accounts by driving customer retention, product adoption, and revenue growth. The CEM works closely with National Account Managers (NAMs), Program Managers, and internal delivery teams to ensure clients realize maximum value from CCC solutions while maintaining strong executive relationships.

Requirements

Bachelor’s degree preferred or equivalent relevant experience
3 + years of project management or related work experience
2 + years of client-facing consulting, advisory, or customer success role
Up to 75% travel

Nice To Haves

Large MSO or consulting firm experience is a plus
Knowledge of CCC’s products and services
Client relationship management and executive presence
Consulting, advisory, and presentation skills
Business process and workflow solutions
Technical aptitude and product platform expertise
Understanding the development of lifecycles
Cross-functional collaboration and influence
Conflict resolution and emotional intelligence
Strategic thinking with a growth mindset

Responsibilities

Lead complex, multi-stakeholder client initiatives from planning through execution
Develop and execute service strategies aligned to client goals and measurable outcomes
Serve as the primary consultant and escalation point for assigned accounts
Drive customer retention, satisfaction, and adoption of CCC products and services
Partner with NAMs to identify and support expansion and upsell opportunities
Collaborate with Program Managers to ensure proper resource allocation and workflow execution
Proactively engage clients to understand business challenges and recommend solutions
Develop and maintain executive-ready reporting that highlights progress, value realization, and ROI
Partner with Product and Technology teams to advocate for client needs and provide input on enhancements, roadmap priorities, and workflow improvements
Facilitate executive-level meetings, workflow reviews, and regular status updates
Translate customer feedback into actionable insights for internal teams
Support industry initiatives, rollouts, and strategic programs as needed