Senior Manager Client Engagement
About The Position
The Sr. Manager, Client Engagement serves as the primary strategic partner for assigned pharmaceutical manufacturer accounts. This role is accountable for end-to-end relationship management, performance optimization, and the growth of dedicated specialty pharmacy programs. The position requires deep expertise in manufacturer expectations, launch readiness, data and reporting, patient services, and regulatory compliance within a specialty pharmacy environment. This job description is intended to describe the general nature and level of work being performed and is not intended to be an exhaustive list of all responsibilities, duties, or requirements.
Requirements
- Bachelor’s degree required; MBA, PharmD, or other advanced degree preferred
- 7–10+ years of experience supporting pharmaceutical manufacturers within specialty pharmacy, hub services, or patient services environments
- Strong understanding of specialty pharmacy operations, manufacturer contracts, and performance metrics
- Proven ability to manage complex client relationships and lead cross-functional collaboration
- Excellent communication, analytical, and presentation skills
Responsibilities
- Serve as the primary day-to-day point of contact and escalation lead for assigned manufacturer clients
- Build and maintain strong relationships with brand, patient services, market access, trade, and cross-functional manufacturer teams
- Lead quarterly business reviews (QBRs), operational reviews, and executive-level business updates
- Translate manufacturer strategy and objectives into actionable specialty pharmacy execution
- Oversee execution and performance of manufacturer contractual obligations and guarantees
- Lead and support a team of Client Support Liaisons through ongoing direction, performance oversight, and coaching to promote accountability, service excellence, and team growth.
- Ensure achievement of key performance indicators (KPIs) related to speed to therapy, access, adherence, and patient experience
- Monitor financial performance, service levels, and operational metrics tied to manufacturer programs
- Proactively identify, assess, and mitigate risks impacting brand objectives or patient access
- Lead specialty pharmacy readiness for product launches, label expansions, and lifecycle management initiatives
- Partner closely with Product, Operations, Clinical, Reimbursement, IT, and Compliance teams to deliver seamless manufacturer support
- Support distribution expansions, channel strategy initiatives, and therapy onboarding efforts
- Identify and drive growth opportunities across additional services, capabilities, or therapeutic areas
- Oversee the delivery of manufacturer reporting, dashboards, and data feeds
- Translate operational and performance data into actionable insights for manufacturer stakeholders
- Ensure data accuracy, timeliness, and compliance with contractual, regulatory, and privacy requirements
- Regular and reliable attendance expected
- Other work-related duties as assigned by supervisor/manager
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What This Job Offers
Job Type
Full-time
Career Level
Manager
