Client Engagement Manager I (Remote in USA)

Gainwell Technologies LLC

24d•Remote

About The Position

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities. As a Client Engagement Manager at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — the most vulnerable community. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. This position is responsible for managing the engagement of several clients, including some of the largest California Medicaid Managed Care Plans. The Client Manager reports to the Account Director and supports overseeing the client contract, maintaining strong client relationships, and ensuring that Gainwell operations perform in alignment with all contractual commitments. The Client Manager supports revenue‑generating activities, including identifying and upselling new services to existing clients, in order to meet contract and corporate financial objectives.

Requirements

Ability to manage projects.
Proficient with Microsoft Excel, Word, Access, and PowerPoint.
Without a bachelor’s degree, 7 + years relevant work experience.
With a Bachelor’s degree, 3+ years of relevant experience.

Nice To Haves

Knowledge of PowerBI or Tableau preferred
Experience in one of the following areas preferred: Health insurance, Client service/business to business, Healthcare policy, Industry with high level of compliance (i.e. Finance), or Large client management

Responsibilities

Communicates/interfaces regularly with client(s).
Creates agendas and provides recaps for all client touchpoints.
Analyze and research client(s) trends to identify performance gaps.
Manages client relationship; responsible for ensuring client satisfaction.
Builds relationships and supports collaboration between client engagement team, internal departments and operations staff.
Handles client(s) invoicing & accrual tracking.
Ensures timely deliverables are sent to client, examples include: solution deliverable files, reporting, invoices and backing detail, etc.
Directs Gainwell contract operations to ensure successful delivery of services to client(s) and all SLAs are met.
Assists Account Director with managing budget and revenue expectations for assigned client(s).
Works with client(s) to develop project approach and implementation plans and collaborates with internal teams to oversee development and implementation.
Identifies and continually seeks new sources of revenue.
Reports to Client engagement leadership on progress toward strategic client growth and business goals.
Supports sales opportunities and assists the client engagement team with successful close of sale (including proposal development process).
Monitors state legislative, regulatory, and competitive environment and alerts engagement to risks and opportunities.