Client Engagement Liaison

SS&C Technologies•Chicago, IL

66d

About The Position

Client Engagement Liaison (LH-BPO) Location: Boston, MA and New York, NY SS&C, through our partnership with Lighthouse Investment Partners, LLC (d/b/a Luminae Partners ) is seeking a highly motivated Client Engagement Liaison to join the team! The BPO Consultant will ensure successful delivery across new and existing engagements. This role serves as a trusted point of contact for clients, providing guidance, driving solutions, and helping shape a seamless client experience. The position requires an intermediate-level professional who can balance independent judgment with collaboration, while also serving as a resource for less experienced colleagues. Why You Will Love It Here! Your Future: 401k Matching Program, Professional Development Reimbursement Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees Training: Hands-On, Team-Customized, including SS&C University Extra Perks: Discounts on fitness clubs, travel and more!

Requirements

Master's degree OR Bachelor's degree with 2+ years of relevant experience OR high school diploma with 4+ years of related experience.
Demonstrated ability to manage projects of moderate complexity.
Strong problem-solving skills with the ability to make recommendations and decisions independently.
Excellent communication and client relationship management skills.
Ability to balance multiple priorities while maintaining attention to detail.

Nice To Haves

Prior experience in BPO, consulting, or client-facing roles strongly preferred.

Responsibilities

Act as the primary liaison between SS&C and the client to ensure high-quality engagement delivery.
Manage client interactions with professionalism, addressing needs and escalating issues when necessary.
Contribute to client-facing projects of moderate scope, applying resourcefulness and independent judgment to drive solutions.
Evaluate issues, anticipate challenges, and make recommendations for process improvements and client satisfaction.
Partner with cross-functional teams to align solutions with client requirements.
Provide guidance and informal mentoring to less experienced team members.
Identify opportunities to streamline and recommend new procedures that enhance efficiency and service delivery.