Client Engagement Intern (Unpaid)

International Rescue Committee•Elizabeth, NJ

24d

About The Position

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future. SCOPE OF WORK: The International Rescue Committee (IRC), works in the United States welcomes newly arrived refugees and immigrants, supports them in their resettlement, and provides holistic services to help them build new lives in their communities. IRC New Jersey is designated as a service provider by the New Jersey Office for Refugees and the federal government’s Office of Refugee Resettlement (ORR) to provide Refugee Cash Assistance (RCA) and Refugee Support Services (RSS) to non-refugee ORR-eligible individuals and families (i.e., Cuban and Haitian entrants, Ukrainian humanitarian parolees, asylees, etc.). The Client Engagement Intern will work closely with the Intake & Outreach, Client Voices, and RCA teams to provide trauma-informed services to ORR-eligible individuals and families to facilitate the achievement of client self-sufficiency. This position will work with clients, colleagues, and external parties to identify and engage ORR-eligible clients, facilitate timely client intake and referrals, ensure that clients’ voices are heard, and support efficient and timely operation of the RCA program, in accordance with client eligibility and program requirements. This is an unpaid internship position

Requirements

Volunteers must be based in the U.S.
Interns must be based in US, must be a US citizen or have US work authorization, must be enrolled in post-secondary institution or have graduated from a post-secondary institution within last 2 years.
Be fluent in a second language, strong preference for Spanish and/or Haitian Creole
Ability to work 10-20 hrs a week
Experience with data entry, case management/ case noting software, and maintaining accurate client records.
Previous experience and/ or a strong interest in working with refugees and immigrants. Alternatives accepted include internships, volunteer work, or related projects.
Strong communication and interpersonal skills, with the ability to effectively work with diverse populations.
Excellent organizational and time management skills.
Current or recent enrollment at a college or university for Social Work, Psychology, Public Health or a related field, or 1-2 years of experience in any of these fields. Alternatives accepted include internships, volunteer work, or related projects.

Responsibilities

Support Intake/Outreach, Client Voices, and RCA specialists with scanning and organizing documents, entering case notes in accordance with program requirements, and inputting data into departmental trackers and databases
Assist clients in-person and on the phone with booking and preparing for intake appointments
Provide live translation services (Haitian Creole or Spanish preferred) for client interactions in the office, and translate written client materials
Support planning and execution of outreach campaigns to current and potential clients, including by phone, message and email, with the aim of sharing information about IRC services and events
Support smooth planning and execution of IRC client events, including disseminating information about IRC services and collecting client information, such as attendance data or feedback, as appropriate
Assist with research on community resources, networks, and events to support client outreach projects and community referrals
Engage with IRC clients respectfully and compassionately
Other duties as assigned

Benefits

10 sick days
10 US holidays
20-25 paid time off days depending on role and tenure
medical insurance starting at $163 per month
dental starting at $6.50 per month
vision starting at $5 per month
FSA for healthcare and commuter costs
a 403b retirement savings plans with immediately vested matching
disability & life insurance
an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles