Client Engagement Coordinator
About The Position
Client Engagement Coordinator Job Summary: We are seeking a dynamic and organized individual to join our photography studio as a Client Engagement Coordinator. The ideal candidate will be responsible for engaging with potential clients, following up on leads, and ensuring a seamless experience for our current clients. Additionally, they will be tasked with promoting our services to businesses and corporate offices through the distribution of photographer brochures. Roles and Responsibilities: Lead Engagement and Follow-up: Respond promptly and professionally to leads generated through the studio's contact form. Initiate and maintain communication to understand clients' photography needs. Schedule and coordinate appointments for potential clients. Client Communication and Confirmation: Follow up with current clients to confirm the details of their session and ensure their expectations are met. Provide excellent customer service by addressing any queries or concerns clients may have. On-site Outreach and Promotion: Develop and maintain a list of businesses and corporate offices as potential clients. Visit these locations to distribute photographer brochures and promote our headshot services. Build and maintain relationships with key decision-makers in target businesses. Networking and Relationship Building: Attending local events, conferences, and networking opportunities to represent the studio and build connections in the community. Act as a brand ambassador to increase the studio's visibility and reputation. Promotional Support: Collaborate with marketing efforts to create promotional materials and strategies. Assist in implementing promotional campaigns to attract new clients. Administrative Support: Maintain accurate records of client interactions and transactions using our CRM system. Assist with general administrative tasks to ensure the smooth operation of the studio.
Requirements
- Strong communication and interpersonal skills.
- Excellent organizational and multitasking abilities.
- Ability to work independently and as part of a team.
Nice To Haves
- Previous experience in customer service or promotional activities is a plus.
- Familiarity with photography services is advantageous but not required.
Responsibilities
- Respond promptly and professionally to leads generated through the studio's contact form.
- Initiate and maintain communication to understand clients' photography needs.
- Schedule and coordinate appointments for potential clients.
- Follow up with current clients to confirm the details of their session and ensure their expectations are met.
- Provide excellent customer service by addressing any queries or concerns clients may have.
- Develop and maintain a list of businesses and corporate offices as potential clients.
- Visit these locations to distribute photographer brochures and promote our headshot services.
- Build and maintain relationships with key decision-makers in target businesses.
- Attending local events, conferences, and networking opportunities to represent the studio and build connections in the community.
- Act as a brand ambassador to increase the studio's visibility and reputation.
- Collaborate with marketing efforts to create promotional materials and strategies.
- Assist in implementing promotional campaigns to attract new clients.
- Maintain accurate records of client interactions and transactions using our CRM system.
- Assist with general administrative tasks to ensure the smooth operation of the studio.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
