Client Engagement Coordinator

Brown & Brown Insurance

1d•$26 - $28

About The Position

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. The Brown & Brown National Pharmacy Team (NPT) is a team of 200+ teammates from across Brown & Brown, including pharmacists, client service representatives, actuaries, analysts, data engineers, developers, care team coordinators and more. The NPT brought together pharmacy specialist resources from many businesses across Brown & Brown organizing our teammates into three distinct teams: Pharmacy Consulting and Analytics Auditing PillarRx Copay Maximization The Client Engagement Account Coordinator will work on all aspects of product and service delivery including RFP/procurement projects, auditing, market-check analysis, analytic reporting, providing on-going advice and pharmacy benefit expertise, and will be responsible for the strategic and operational relationship for assigned accounts. Essential Duties and Functions: include the following. Other duties may be assigned.

Requirements

Ability to thrive in an environment with minimal oversight and lots of responsibility
Demonstrates ability to positively represent Remedy Analytics externally to clients and prospects
Experience developing and maintain effective, collaborative working relationships with clients and internal partners to provide solutions to complex pharmacy benefit decisions
Excellent written and verbal communication skills along with the ability to facilitate effective conversations both internally, and externally with clients
Possesses a strong work ethic and takes ownership of client goals and objectives
Takes initiative and is self-directed
Strong teamwork skills, has the ability to encourage cooperation among team members
Quick self-motivated learner who can initiate and drive new projects
Excellent analytical and organizational skills
Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently. Makes good and timely decisions that propels our company forward
Critical thinking to create innovative ways for our customers and our company to be successful. The individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality
Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events
Bachelor’s degree in Business or Healthcare related field and/or 2+ years of relevant Pharmacy Benefit consulting or PBM Account Management experience
Ability to travel as required (up to 10% of time)

Nice To Haves

Knowledge of both Pharmacy and Medical data
Strong experience in MS Office and/or MS Excel
Experience with Tableau

Responsibilities

Assists with the onboarding of new clients ensuring accurate set up within Remedy system
Assist and coordinate RFP/procurement and market-check process for assigned accounts which includes creating project timelines and project plans, coordinating PBM data requests, creating RFP via an on-line procurement tool, evaluation and assessment of PBM RFP responses, and creation of summary reports and disruption analysis, financial analysis
Assist and coordinate the audit process for assigned accounts which includes creating a statement of work, attending kick-off calls with client and PBMs, assisting the audit department with the data request coordination, notes and documentation, and preparation of the audit findings
Assist with Pharmalogic reporting including the set up coordination and creation of analytic reports and peer review of data elements
Support and manage any client transitions to a new PBM
Manage the day to day client relationship thus ensuring retention of clients and associated revenue
Creation and distribution of client audit initiation communications Assist with issue escalation and resolution of any pharmacy related issues
Assist with the documentation of all key agreements, deliverables and client correspondence