Client Endpoint Administrator

Hillsborough County Board of County Commissioners•Tampa, FL

3h•Onsite

About The Position

Perform operating system & application installations, upgrades, and imaging for personal computing devices, peripheral devices, and office productivity software applications. Provides technical assistance to the end-user community. Manages technology projects in accordance with established project management methodology. The ideal candidate will have hands-on experience utilizing enterprise desktop management solutions such as Microsoft Endpoint Configuration Manager (SCCM) and/or Intune. The candidate should also have considerable knowledge of enterprise endpoint infrastructure support and maintenance of multi-platform hardware and software solutions for enterprise personal computers, peripherals, and end user devices. They should have the ability to troubleshoot hardware and software technical issues associated with enterprise personal computers, peripherals, and end user devices.

Requirements

Knowledge of industry project methodologies and use of documentation platforms for project and technical documentation.
Knowledge of industry computing hardware standards, characteristics, and features associated with personal computers, peripherals, and end-user devices.
Knowledge of software standards, functionality, and capabilities of end-user industry-standard operating systems, end-user industry-standard office productivity software suites, desktop management software, and enterprise application deployment technologies and methods.
Knowledge of standards and characteristics of computer network infrastructure and connectivity.
Ability to develop, edit, and present technical designs, network diagrams, project plans and other technical reports.
Ability to troubleshoot complex hardware/software technical issues associated with personal computers, peripherals, and end-user devices.
Ability to work effectively with others and provide superior customer service to end-users.
Ability to project professionalism and be a role model to peers and subordinate positions.
Ability communicate effectively both written and orally to end-users, vendors, management, and peers.
Critical Thinking: Able to gather and assess relevant information, and using abstract ideas interpret those effectively and be able to come to well-reasoned conclusions and solutions and testing them against relevant criteria and standards.
Managing Complexity: Manages multiple complex situations/projects simultaneously.
Communicating Effectively: Ability to adjust communication content and style to the meet the needs of diverse stakeholders.
Strategic Planning: Able to see the big and long-term picture, formulates clear strategies and maps steps that show a connection between vision and action and that will clearly accelerate the organization towards its strategic goals.
Managerial/Operational Skills: Fosters teamwork.
Leadership: Ability to build relationships with others who can provide information, support and other forms of help.
Analytical Ability: The ability to visualize, articulate, conceptualize or solve both complex and uncomplicated problems by making decision that are sensible given the available information.
Bachelor's Degree from an accredited college or university with a major in information technology or related engineering field; AND Two years' experience providing operating system & application installations, upgrades, and imaging for personal computing devices, peripheral devices, and office productivity software applications; OR An equivalent combination of education, training, and experience that would reasonably be expected to provide the job-related competencies noted below.

Nice To Haves

Hands-on experience utilizing enterprise desktop management solutions such as Microsoft Endpoint Configuration Manager (SCCM) and/or Intune.

Responsibilities

Provides Tier-2 technical support for escalated complex hardware/software issues in supporting systems related to personal computers, peripherals and end user devices.
Performs operating system & application installation, setup, configuration, troubleshooting, and remedial maintenance for personal computing operating systems, industry-standard office productivity software suites, end user applications and desktop management software.
Performs hardware installation, setup, configuration, troubleshooting, and remedial maintenance for personal computers, peripherals and end user devices.
Performs network connectivity troubleshooting for end-user devices.
Reads computer hardware and software product literature and specifications, evaluates utilities, assist users in testing new hardware and software before deploying.
Provide end user training on new hardware and software to enhance the user's knowledge and capabilities.
Performs project management duties on routine technology projects in accordance with established project management methodology. Acts as team technical liaison for externally managed technology projects originating from the Enterprise Project Management Office as well as other Departments.
Works with vendors, clients, and other technical staff to resolve technical issues related to vendor-specific supported infrastructure.
Develops, edits, and presents, technical designs, network diagrams, project plans and other technical reports.
Other duties as assigned.