Client Director - Retail

NielsenIQ•Bentonville, AR

9d•Hybrid

About The Position

At NIQ, we deliver the most complete and trusted view of consumer behavior, enabling our clients to make smarter decisions and drive growth. Our teams combine advanced analytics, technology, and deep industry expertise to help retailers and brands thrive in a rapidly changing marketplace. We are looking to add a Client Director to our Retail team. At NIQ, we work with U.S. retailers to help them understand their consumers, and to optimize their business down every aisle. On the NIQ Retail Team you will work face-to-face with the largest retail players and use our solutions to help answer questions such as what is the right assortment to carry and how to optimize pricing & promotional strategies. Every day brings a new challenge when working in the fast-paced retail environment. This is a client-facing role with a weekly onsite requirement in Bentonville, AR As a Client Director, you'll serves as the senior leader responsible for driving strategic growth, client engagement, and operational excellence across a major retail client account. This role requires a proven ability to lead cross-functional teams, manage complex client relationships, and deliver insights that influence top-to-top decisions. Acting as the voice of the client internally, the Client Director ensures alignment with NIQ’s commercial objectives and fosters long-term partnerships.

Requirements

8+ years in client leadership roles within retail or CPG.
2+ years’ experience of direct report responsibility mentoring, managing and leading associates.
Proven success managing large accounts and complex negotiations.
Strong commercial acumen and consultative selling expertise.
Working knowledge of syndicated data offerings with exposure to NIQ and/or similar solutions.
Excellent written and verbal communication skills; adaptable and polished in diverse settings.
Exceptional communication, influencing, and stakeholder management skills.
Ability to lead diverse teams and drive transformation initiatives.
Strong sense of urgency and accountability to drive client outcomes while managing multiple priorities.
Able to work collaboratively with internal & external teams.
BA/BS required

Nice To Haves

Master's degree a plus

Responsibilities

Own the retail client relationship and act as a trusted advisor to senior stakeholders.
Align account strategy with NIQ’s broader commercial objectives.
Champion thought leadership initiatives and deliver actionable insights leveraging NIQ data and tools.
Manage client relationships and champion their objectives internally.
Identify and translate client needs into actionable revenue opportunities.
Lead contract negotiations (MSA, LSA) and ensure compliance with legal and InfoSec requirements.
Drive revenue growth through renewals, upsells, and new solution adoption.
Manage and mentor a team of Client Managers, Associate Client Directors, and Analysts.
Foster a culture of collaboration, accountability, and continuous improvement.
Oversee delivery quality, data integrity, and adherence to SLAs.
Partner with internal teams to ensure seamless execution.

Benefits

Comprehensive healthcare plan (medical, Rx, dental, and vision).
Flexible spending accounts and a Health Savings Account (including company contributions).
Life and AD&D insurance.
401(k) retirement plan including company matching contributions.
Disability insurance.
Tuition Reimbursement.
Discretionary paid time off program and 11 paid holidays.
Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)