Client Director – Employee Health & Benefits
About The Position
Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Director at MMA. Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC). As our Client Director on the Employee Health & Benefits team, you’ll have overall responsibility for the client relationship within an assigned book-of-business. This involves establishing and maintaining excellent internal and external relationships, seeking and understanding the client’s needs, and managing the team responsible for delivering all aspects of our services delivered. While the Client Director does not have direct new business sales responsibilities, they are expected to participate in the sales process, maintain a high client retention rate and maintain a book of business that meets or exceeds the target book of business size over time. This role has the ability to work out of any of our Michigan locations – Troy, Grand Rapids, or Livonia.
Requirements
- Minimum of a Bachelors degree, preferably in business.
- Minimum of 5 to 8 years industry experience working for an insurance agency, consulting firm, group insurance carrier or related experience.
- Demonstrated ability to manage senior level client executives and continue to cultivate the client relationship.
- Strong working knowledge of the group benefits industry, particularly within the financial and strategic planning areas.
- Strong leadership, persuasion, communication and writing skills.
- Ability to work under pressure and multi-task.
- Ability to work in a team leadership role.
- Must be self-directed, organized and resourceful.
- Must have and maintain a valid license to sell life and health insurance in the State of Michigan.
Responsibilities
- overall responsibility for the client relationship within an assigned book-of-business
- establishing and maintaining excellent internal and external relationships
- seeking and understanding the client’s needs
- managing the team responsible for delivering all aspects of our services delivered
- participate in the sales process
- maintain a high client retention rate
- maintain a book of business that meets or exceeds the target book of business size over time
Benefits
- Generous time off, including personal and volunteering
- Tuition reimbursement and professional development opportunities
- Hybrid work
- Charitable contribution match programs
- Stock purchase opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Director
Number of Employees
5,001-10,000 employees
