Client Manager - Employee Health & Benefits

Marsh•Greenville, SC

1d•Hybrid

About The Position

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drives our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Manager at MMA. Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC). The Benefits Account Manager serves as the primary day-to-day contact for employer group clients and their employees. This role supports the strategic management, communication, and administration of employee benefit programs—including medical, dental, vision, life, disability, voluntary benefits, and related compliance services. The Account Manager works collaboratively with consultants, account executives, carriers, vendors, and internal teams to deliver an exceptional client experience and ensure successful execution of annual benefit cycles.

Requirements

Bachelor's degree or equivalent work experience required
2–5+ years of experience in employee benefits, insurance brokerage, or HR benefits administration
Strong understanding of group health and welfare plans and carrier policies
Deep understanding of various funding mechanisms and ability to share knowledge with a variety of stakeholders
Excellent communication, relationship-building, and problem-solving skills
Ability to manage multiple priorities with accuracy and attention to detail
Proficiency with Microsoft Office (Excel required), benefit admin systems, and CRM tools.
Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future

Nice To Haves

5-7 years of experience in insurance broker space strongly desired
Life & Health License or ability to obtain within 90 days
Experience with both fully-insured and self-funded medical plans.
Familiarity with ACA, ERISA, COBRA, Section 125, and general benefits compliance.
Prior experience working in a consulting or brokerage environment.
Strong analytical skills and comfort reviewing claims, census data, and underwriting materials.

Responsibilities

Act as the main point of contact for assigned clients and their employees.
Provide ongoing consultation regarding plan design, vendor options, renewal strategies, compliance obligations, and benefits best practices.
Manage employee escalations, eligibility issues, claims resolution, and billing discrepancies.
Prepare and deliver client-ready documents such as plan comparisons, renewal analyses, cost models, and stewardship reports.
Support the annual renewal process by collecting data, reviewing carrier proposals, verifying accuracy, and preparing market analyses.
Assist in negotiating rates and terms with carriers to align with client goals and budget.
Coordinate implementation for new business and carrier changes, including enrollment files, eligibility transfers, and vendor setup.
Oversee routine administrative tasks including eligibility updates, COBRA notifications (if applicable), evidence-of-insurability (EOI) tracking, and invoice audits.
Maintain accurate and organized client files, benefit summaries, and compliance documentation.
Monitor and support ACA reporting, ERISA requirements, Section 125 documentation, and other regulatory deliverables.
Prepare open enrollment materials including guides, videos, slide decks, and FAQs.
Conduct open enrollment meetings (virtual or onsite) and ongoing employee education sessions.
Develop content to support HR teams with onboarding, Q&A, and employee outreach.
Collaborate closely with internal teams—producers, analysts, compliance specialists, and service centers—to ensure seamless client delivery.
Track tasks and deadlines to ensure timely completion of client commitments.
Participate in process improvement efforts and leverage technology tools to enhance the client experience.