Client Coordinator (31200)

ExamWorks•Woodbury, NY

22d•$20 - $23•Onsite

About The Position

You put the "pro" in customer service professional! With your problem-solving instincts, passion for helping people, and technical training, you're ready to deliver outstanding results. Plus, you're on the lookout for great benefits, the support of an all-star team, and opportunities to grow your career. Look no further! MedSource is seeking a Client Coordinator to join our dynamic team. Why You’ll Love This Job: You'll be based out of our Woodbury, NY office - enjoy the camaraderie and get to know your awesome colleagues! Monday to Friday, 8:30am - 5:00pm EST—a schedule to keep your work-life balance on point. Competitive compensation range of $20-$23/hour, plus overtime opportunities. Your Role: As a Client Coordinator, you'll be the go-to person for servicing inquiries from clients, physicians, nurses, or any representative acting on behalf of a client.

Requirements

Client Coordinators come from all different backgrounds including customer service, sales support, clerical, secretary, administrative assistant, receptionist, call center, medical practice, retail and more.
High school diploma or equivalent required.
Minimum one year clerical experience; or equivalent combination of education and experience.
Must possess complete knowledge of general computer, fax, copier, scanner, and telephone
Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet.
Must have a full understanding of HIPAA regulations and compliance.
Demonstrates accuracy and thoroughness.
Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed.
Must be able to work independently, prioritize work activities and use time efficiently.
Must be able to maintain confidentiality.

Nice To Haves

Experience in a medical office or insurance industry preferred.

Responsibilities

Handle and respond promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.
Utilize appropriate systems and databases to enter client or claimant information and or retrieve information.
Maintain daily contact with the QA department regarding workflow and pending report status.
Contact providers for assignment and update database.
File and archive open and closed cases.
Verify all client information is current in the database and all client specific guidelines and or rules or information is documented in the system.
Work independently and in partnership with other team members to ensure that questions are addressed, documented and cases are returned in a timely fashion.
Direct calls to other departments as needed.
Perform various clerical duties such as typing, filing, emailing, and proofreading.
Assist in resolution of customer complaints and quality assurance issue.
Notify management of any report issues or concerns.
Ensure all practices are carried out in accordance with state and federal safety and legal regulations.
Perform other duties as assigned.