Client Contact Representative

Lexicon Services • Town and Country, MO

2d • Hybrid

About The Position

The Client Contact Representative is responsible for answering incoming communications for Cordell & Cordell. This role is responsible for securing and scheduling initial appointments for prospective clients. This role requires superior customer service skills, sales skills, computer application skills, and working in a fast-paced environment.
This role will require working in-office initially, with the potential to evolve to hybrid or fully remote over time as skills are established. This role requires working 8 hours, potentially from 10:00am – 7:00pm Central time. The role pays hourly and may offer opportunities for additional overtime hours on weekends. Performance incentives are also available on a monthly basis.
About Lexicon and Cordell & Cordell:
Lexicon is a professional legal services company that provides 360 degrees of support to Cordell & Cordell, the nation’s largest family law firm. We are dedicated to a client-centered approach to the services we provide, backed by quality people who can help us succeed. We hire and reward employees who deliver a world-class experience for clients and co-workers, keeping people at the center of our service. Lexicon exclusively serves Cordell & Cordell.

Requirements

• High school diploma or general education degree (GED).
• Previous experience in call center, customer service, or other service-based industry.
• Ability to effectively communicate over the phone and in person.
• Computer Skills, such as basic keyboard/typing skills. Must have a basic understanding of the Internet including how to receive and send email.

Nice To Haves

• Experience with SmartAdvocate is a plus.
• Experience with SharePoint and Confluence preferred but not required.

Responsibilities

• Manage incoming calls/chats/emails while providing white glove customer service.
• Driving new client acquisition and contributing to firm growth.
• Influence potential clients to schedule initial consultations.
• Maintain clear and concise communications and respond to client inquiries based on location and needs.
• Aligns potential clients with services using a professional consultative sales approach.
• Schedule initial consult appointments and perform conflict checks.
• Handle scheduling conflicts and challenges with diplomacy and a problem-solving approach.
• Strive to meet and exceed individual and team targets related to appointment volume, conversion rates, and quality assurance measures.
• Ensures accuracy and completeness of client information, scheduling information and maintains the integrity of data entered into all systems.
• Alerts management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem.
• Updates job knowledge by participating in up-training opportunities.
• Handles sensitive client data with utmost discretion, care, and accuracy.
• Other duties as assigned.

Benefits

• Industry-Leading Health Coverage: Access to top-tier health, dental, and vision insurance plans, ensuring you and your family stay healthy and protected.
• Financial Security: Enjoy peace of mind with life insurance, as well as both short-term and long-term disability coverage.
• An Investment in Your Future: Our competitive 401(k) plan with company match, helps you plan ahead, with opportunities to build and grow your retirement savings.
• Flexible Spending Options: Take advantage of flexible spending accounts (FSA/HSA) to cover out-of-pocket medical, dental, and childcare expenses with pre-tax dollars.
• And So Much More: From wellness programs to additional perks, we go above and beyond to create a workplace that values and supports you every step of the way.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees